Caribbean Airlines

 

If your luggage has been damaged, you must notify a Caribbean Airlines Representative before leaving the airport as this substantiates that the damage occurred while in our care. Based on the extent of your damage, we will take a report. A written claim must be submitted within seven (7) days.

Please note: Caribbean Airlines assumes no liability for damage such as scratches, scuffs, dents, cuts, wheels, handles, pockets, locks, zippers, pull straps, or damage due to over-packing, manufacturer's defects and as a result of the bag?s contents. Additionally, the airline is not liable for any damage resulting from inspections by the authorities responsible for security screening. If you believe your damaged baggage is the result of an inspection, you may contact Canadian Air Traffic Security Authority (CATSA) or Transportation Security Administration (TSA) directly.

When filing a Baggage Claim you are required to submit your PIR, Claim form, copy of your boarding pass and baggage tags. The time bar rules apply: 21 days for delayed and 7 days for damaged bags. (Article 31). All claims should be accompanied by supporting documents e.g. Hotel bills and transportation receipts, etc.

Important: Caribbean Airlines assume no liability for loss, damage or delay to money, jewellery, perishables, eye wear, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artifacts, manuscripts , irreplaceable books or publications, medication, keys, cameras and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, theses etc.), or other similar valuables, fragile items, electronic equipment (videos, stereos, computers). These items should not be placed in checked baggage but can be taken onboard (subject to carry-on baggage restrictions).

Download Baggage Claim Form

Send to:
Caribbean Airlines Customer Relations Department
National Mail Centre P.O. Box 2094 Piarco, Trinidad, W.I.
Fax: 868-669-0336
Email: customer-relations@caribbean-airlines.com

 

If your checked-in baggage does not arrive with you at the airport, please locate a Caribbean Airlines Representative and advise them of the situation. Caribbean Airlines will do all possible to have your baggage returned to you often within 48 hours. You will need to produce your ticket and boarding pass as the baggage identification sticker/number is placed on this document. This will aid in tracing the bags whereabouts. You will also be required to complete and sign a Property Irregularity Report Form. (Please note that this must be done before leaving the airport)

If the bag/s has been delayed you would be offered two options:
1. To have the bag/s delivered to your home
2. Return to the airport to collect your bag/s

Conditions as they apply to each option:-
1. You will need to complete and sign a Passenger Declaration Form, advising Customs that Caribbean Airlines has been given permission to clear the bag/s on your behalf. The airline personnel can clear your bag/s only if the contents are non-dutiable. In this instance the bag/s will be sent to the address provided, without charge.
2. If the contents are deemed dutiable by Customs you will be required to come to the airport to clear your own bag/s, or if you chose to return to the airport to collect your bag, you will be reimbursed for your travel costs (as per Caribbean Airlines company policy).

If your baggage has not been located within seven (7) days, a claim should be filed with the airline. At this point, a secondary search will be initiated. You will be contacted immediately should we be successful in locating your baggage. On the other hand, if our efforts are to no avail, your claim will be settled in accordance with the applicable international conventions.

Claims for interim expenses due to delayed delivery of baggage / claims for missing baggage must be filed within twenty-one (21) days.

Note:
The airlines interim expense for the purchase of necessary items is US$25.00 per day up to a maximum of four (4) days and is awarded per passenger and not per bag (receipts must be submitted for reimbursement). No compensation is given to passengers whose baggage is delayed in the country of their residence.

Important: Caribbean Airlines assume no liability for loss, damage or delay to money, jewellery, perishables, eyewear, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artifacts, manuscripts , irreplaceable books or publications, medication, keys, cameras and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, theses etc.), or other similar valuables, fragile items, electronic equipment (videos, stereos, computers). These items should not be placed in checked baggage but can be taken onboard (subject to carry-on baggage restrictions).

Download Baggage Claim Form

Send to:
Caribbean Airlines Customer Relations Department
National Mail Centre P.O. Box 2094 Piarco, Trinidad, W.I.
Fax: 868-669-0336
Email: customer-relations@caribbean-airlines.com

 

If you have left an item on your flight or at the airport, please contact Customs or the Lost and Found Office of the airport at your departure or arrival points.