If you have lost or failed to produce your paper ticket at check-in, a new ticket must be purchased in order for you to proceed to your destination.
The original dates of travel and bookings must be maintained for a refund to be considered. The carrier whose original stock has been used should also ticket the new document. Where the replacement ticket is of a higher value and other airlines are involved, correspondence would be initiated between carriers. This would result in the delay of a full refund applicable under the Lost Ticket Procedure.
- A Lost Ticket Report/Form of Indemnity must be completed and signed by the passenger. The refund of the tickets purchased will be processed within ninety (90) days.
- The lost ticket number, date of purchase and place of issuance must be obtained from the passenger.
- A copy of the lost ticket and the replacement ticket.
- A lost ticket fee of USD100.00 or equivalent in local currency is applicable.
A lost ticket fee is charged as per the rules governing the original fare purchased. All charges are subject to local statutory taxes and are NON REFUNDABLE.