WHEELCHAIR SERVICE
 
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All Caribbean Airlines airport offices have wheelchairs available for our customers. At North America, UK, and Trinidad, jet bridges are used. At all other stations, special equipment is provided to board customers who cannot climb the stairs of the aircraft.

This service is extended to elderly passengers, passengers with minor leg or foot injuries or any passenger whose mobility is hampered and would experience discomfort in boarding the flight in the usual manner.

What types of wheelchair services do Caribbean Airlines offer?
We offer three types of wheelchair services. They are:
Ramp (WCHR)

Passengers who are able to ascend/descend aircraft steps and make own way to/from the cabin seat.


Steps (WCHS)
 
Passengers who are unable to ascend/descend steps, but are able to make own way to/from the cabin seat.
Cabin (WCHC)

Passengers who are completely immobile and require carrying or support to/from the cabin seat. This type of service will require you to complete an Incapacitated Handling Advice Form (INCAD). Passenger must be accompanied by an able/responsible adult.
Who do I contact and what documentation do I need to complete?
You are required to complete the Caribbean Airlines Medical Advice (MEDA) Form and indicate which type of wheelchair service is needed. If you need Cabin/WCHC service, the form is to be completed by your doctor and if necessary, endorsed by a Caribbean Airlines company doctor, before you are accepted for travel. The MEDA form is available from any of our reservations offices or as a PDF download.
How much notice do I need to give Caribbean Airlines?
We recommended you make your request at least two weeks prior to your flight departure, except in the case of Ramp/WCHR requests, which requires at least 24 hours notice.
Is there any cost for this service?
Caribbean Airlines provides this service free of charge. We will check-in your personal wheelchair free of charge along with your luggage. Battery-powered wheelchairs, with dry cell, wet cell, gel cell, or non-spillable electric storage batteries, are acceptable, but certain safety procedures are to be followed in preparing the wheelchair for carriage. Guidelines are found in our dangerous goods section.Our Reservations personnel will be happy to answer any specific questions you may have. Caribbean Airlines will also provide you with an attendant at no additional charge to assist you in moving through the airport.
Using your own wheelchair
Caribbean Airlines is happy to accommodate customers who prefer to use their own wheelchairs to, from the gate area, and during lengthy layovers. Where the connecting time between flights is short, you may prefer to use our wheelchair service to expedite transportation to the connecting flight.

Apart from the types of wheelchairs we offer, the following are the other types of wheelchairs available, and fall into one of the following categories:
Dry Cell Battery (WCBD)
Wheelchair to be transported by the passenger which may require advance notification/ preparation, assembly or disassembly. Weight and dimensions may be specified. Wheelchair and battery must be claimed and rechecked at each  interline transfer point - required only for use by / between US carriers.
Wet Cell Battery (WCBW)
Wheelchair to be transported by a passenger. May require advance notification /  preparation, assembly / disassembly. Weight and dimensions may be specified.  Wheelchair and battery must be reclaimed and rechecked at each interline  transfer point - required only for use by / between US carriers.
Manual Powers (WCMP)
Wheelchair to be transported by a passenger. Weight and dimensions may be
specified - required only use by / between US carriers.

Your personal wheelchair or mobility aid will only be accepted as checked baggage on Caribbean Airlines aircraft and must meet the following requirements -
1. All Dry Cell batteries used in the said wheelchair or mobility aid must meet the requirement of IATA dangerous goods regulations for dry batteries; the batteries must be disconnected; the battery terminals must be insulated to prevent accidental short circuits; the batteries must be securely attached to the wheelchair or mobility aid.
2. The wheelchair or mobility aid with spillable batteries must be loaded, stowed, secured and unloaded always in an upright position, the battery disconnected, the battery terminals insulated to prevent accidental short circuits and the battery securely attached to the wheelchair or mobility aid.
3. If the wheelchair or mobility aid cannot be loaded, stowed, secured and unloaded always in an upright position, the battery must be removed and the wheelchair may then be carried as checked baggage without restriction. The removed battery must be carried in strong, rigid packaging as follows:
Packaging must be leak-tight, impervious to battery fluid and be protected against upset by securing to pallets or by securing them in Cargo compartments by using restraining straps brackets or holders..
Batteries must be protected against short circuits, secured upright in these packaging and surrounded by compatible absorbent material sufficient to absorb their total liquid contents.
Packaging must be marked – “battery, wet, with wheelchair” or “battery, wet, with mobility aid” and be labelled with the corrosive label and with the package orientation label
Wheelchairs/mobility aids with gel type batteries do not require the battery to be disconnected provided the battery terminals are insulated to prevent accidental short circuit.

Note: - Dry batteries are sealed, non-vented batteries of the type used in flashlights or for operation of small apparatus. They contain zinc salt and other solids, or may be of nickel cadmium type or other combinations or metals.
 
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