Caribbean Airlines - Travel Extras - Customer Information

RESERVATIONS

The most convenient way to make your reservation and purchase your electronic tickets is via Caribbean eTicket or by contacting our Call Centre

Our Reservation Agents are trained to offer you the lowest available fare for the date and times you specify. Please note that conditions may apply to your fare.

Travel Agents

Travel Agents are our global industry partners who can assist you in making reservations on Caribbean Airlines. They are responsible for advising customers of all conditions attached to travel itineraries inclusive of fare rules and of changes in schedule prior to departure.

Important

If you are unable to travel on the dates specified on your tickets it is of the utmost importance that you contact our Call Centre or your Travel Agent to cancel your booking and/or make arrangements for alternative travel. If the ticketed flight reservation is not cancelled prior to ticketed departure time, rebooking is not permitted and the ticket will have no value. It is also important to provide accurate and detailed contact information when making your booking. This enables the airline and/or your travel agent to contact you in the event of a schedule change or payment processing errors.

Foreign Transaction Fees

Some US banks levy a Foreign Transaction Fee (usually between 2% to 3% of your transaction amount) on each purchase made outside of the United States. Should you utilise your US credit/debit card to purchase tickets at a Caribbean Airlines ticket location (outside of the US) or the Reservations Call Centre your bank could impose this fee.

Please note that this fee is not accessed by Caribbean Airlines and as such we are unable to offer reimbursement of these charges stemming from any purchases with us. It is suggested that you verify with your issuing bank before purchasing if the Foreign Transaction Fee forms a part of their service charges.