Forms of Payment
 
 Types of refunds

Requests for ticket refunds are to be directed to the same location where the ticket purchase was made. Therefore, if you used a Travel Agent, the Call Centre, the Internet or a Caribbean Airlines Ticket Office then you should return to the respective point of purchase. They will prepare your request and then submit it to the Refunds Department.

All refunds will be made to the original form of payment used for the ticket purchase, i.e. if you paid by credit card, the refund will be made to your credit card; if made by cash, a cheque will be generated in settlement of your claim.

Refunds are processed 15 working days from the day the Refunds Department receives your request, providing all the documents necessary to process your refund is attached. An additional 15 days may be required for finalization of refunds requiring issuance of a cheque.

Penalties are incurred each time a customer does one or more of the following: cancellation, date or flight change, does not show for a flight or does not use a ticket. If the ticketed flight reservation is not cancelled prior to ticketed departure time, rebooking is not permitted and the ticket will have no value. Flight disruptions caused by the airline such as schedule changes, flight cancellations etc. do not incur penalties, but processing fees may be applicable. Please note that if you change your itinerary and then choose to maintain or return to your original itinerary any fees charged as a result of the first change would remain non-refundable.

Refund penalties are determined by the rules governing the fare you have purchased; refunds are at times allowed on combination refundable and non refundable fares. At such times all taxes are refundable and the non refundable coupon(s) closed.
Fares that are non refundable may be eligible for reissue within the validity period. Please check with your issuing office for details.

 
Health and Wellness: Expectant Mothers
Expectant mothers will be accepted for travel without medical clearance up and to the end of the 32nd week of pregnancy. However, we recommend that you obtain a doctor’s statement verifying the expected date of confinement to prevent the possibility of being denied boarding by check-in staff or barred from entering the destination country by immigration.
Between the 32nd and 35th week, medical clearance is mandatory. The medical certificate should state:
The confirmation of a normal pregnancy
The estimated date of confinement
That you are in good health
That there is no known reason which would prevent you from flying
In all cases we suggest that you consult your OB-GYN before planning your trip.

Expectant mothers will not be accepted for travel after the 35th week of pregnancy.

Before Travel
Check your booking- verify your itinerary, reconfirm your flights before departure, tell us about your special needs (wheelchair, meals etc) and make sure to provide all telephone contact information.

Check Travel Documents

Make sure that you have the relevant documents (passport, visas etc) for travel to your destination. Also make sure your travel documents are valid.

Web Check-in

Use our Web Check In facility on-line or make sure to arrive at the airport on-time. Also be available at the boarding gate by boarding deadline.

International Check-in

Scheduled to commence three (3) hours before the scheduled time of departure; scheduled to close one (1) hour before the scheduled time of departure.

Domestic Check-in

Scheduled to commence ninety (90) minutes before the scheduled time of departure; scheduled to close forty (40) minutes before the scheduled time of departure.

Travel Protection

The unexpected can come at any time, even when you're travelling, including illness and other circumstances which may cause you to cancel your trip or disrupt your travel plans. For the best possible protection we recommend that you purchase travel insurance from one of the many reputable insurance providers. Depending on the policies offered you may be covered for trip cancellation and interruption, travel delay, baggage and medical emergencies
Additional Tips
Get Immunized

Get vaccinations that are recommended for the destination you are traveling.
Carry your medication with you- these include your prescription medication and medication used in the case of anaphylaxis.
Travel Updates
St Lucia

Dear Travel Professional,
Please note that St. Lucia Immigration has advised that all arriving passengers should have a passport that is valid for at least three months.
Immigration also advised that persons who do not meet the requirement will be denied entry.


We are sure you recognize that in the process of operating scheduled services over many different route segments each day; occasional mechanical, weather and other interruptions to routine performance plans do occur. Caribbean Airlines will provide passengers with timely and frequent updates regarding known delays and cancellations. In the event of this, please remember to provide us with your contact information at the time of your booking. We must be able to contact you should there be any changes to your departure or return flights.
 

When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. In the case of last minute cancellations or delays caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.
 

For passengers traveling out of the European Union, EC Regulation 261/2004 on cancellations, delays and denied boarding may apply to you.

Please note

Caribbean Airlines is unable to assume responsibility for delays and cancellations caused by weather, Acts of God, power outages, traffic congestion, airport construction, industrial action or other circumstances outside of our control. In these cases we are unable to take care of your hotel or other out of pocket expenses.

 
 
The most convenient way to make your reservation and purchase your electronic tickets is via www.caribbean-airlines.com or by contacting our Call Centre

Our Reservation Agents are trained to offer you the lowest available fare for the date and times you specify. Please note that conditions may apply to your fare.
Travel Agents
Travel Agents are our global industry partners who can assist you in making reservations on Caribbean Airlines. They are responsible for advising customers of all conditions attached to travel itineraries inclusive of fare rules and of changes in schedule prior to departure.
Important
If you are unable to travel on the dates specified on your tickets it is of the utmost importance that you contact our Call Centre or your Travel Agent to cancel your booking and/or make arrangements for alternative travel. If the ticketed flight reservation is not cancelled prior to ticketed departure time, rebooking is not permitted and the ticket will have no value. It is also important to provide accurate and detailed contact information when making your booking. This enables the airline and/or your travel agent to contact you in the event of a schedule change or payment processing errors.
Foreign Transaction Fees

Some US banks levy a Foreign Transaction Fee (usually between 2% to 3% of your transaction amount) on each purchase made outside of the United States. Should you utilise your US credit/debit card to purchase tickets at a Caribbean Airlines ticket location (outside of the US) or the Reservations Call Centre your bank could impose this fee.

Please note that this fee is not accessed by Caribbean Airlines and as such we are unable to offer reimbursement of these charges stemming from any purchases with us. It is suggested that you verify with your issuing bank before purchasing if the Foreign Transaction Fee forms a part of their service charges.

 
In the airline industry, carriers overbook flights. This is calculated based on passenger statistics from the previous year. It is necessary since passengers make bookings, are ticketed, yet on the day of the departure do not show, causing the aircraft with an empty seat. The overbooking level is generally equal to the no show passengers, and all who have presented themselves to travel are accommodated. On occasions, all booked passengers show causing the airline to deny boarding to confirmed passengers.

If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, it may become necessary to deny boarding involuntarily. It must be explained that in either case, compensation is given in the form of a Transportation Voucher (which can be used for future travel) and passengers are accommodated on the next available flight.

In order to be eligible for such compensation, customers must have presented themselves at the airport for check in at least one (1) hour before the closure of check in for our international flight. In all cases, transportation will be provided to and from the airport. Hotel accommodation will be provided to non-resident passengers only.
Caribbean Airlines Transportation Vouchers
Are good towards the purchase of any published fare (exclusive of taxes) Caribbean Airlines Domestic, Intra Caribbean/South America and International flights only. Not applicable for codeshare flights.
Vouchers have no cash value and are not valid toward the purchase of Duty Free items or date charge penalties on previously issued tickets.
Must be redeemed at our Ticket Office or airport ticketing location.
Are non-transferable and are good from one year from the date of issue.
Lost or stolen vouchers will not be replaced.
 
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