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Travel Advisory: Winter Storm Jonas


Due to the onset of Winter Storm Jonas impacting the Northeastern section of the United States, passengers travelling to/from New York during the period January 22nd – 24th, 2016 will be permitted to change or cancel their reservations without penalty subject to the following conditions:

  • Passengers must have a confirmed ticket issued before January 21st, 2016
  • Passengers must be booked and ticketed for travel to/from New York (JFK) during the period January 22nd – 24th, 2016.
  • Changes may be made for travel up to February 28th, 2016. Increase in airfare due to new travel date will be waived. Changes to origin/ destination are not permitted.
  • Caribbean Airlines will not be responsible for arrangements or transportation to/from an alternate airport or hotel/overnight expenses incurred by affected passengers.
  • Full refunds will be allowed on tickets issued for travel (to/from New York) between January 22nd – 24th, 2016

Passengers are encouraged to check their Flight Status prior to proceeding to the airport.

Dear Valued Customer,

As part of our system upgrade, if you made a booking prior to December 9, 2015 your booking reference would have changed from 5 characters to 6 characters.

Retrieve your NEW 6 character Booking Reference

E-Business Support Centre

Caribbean Airlines Trinidad Call Centre

Monday - Friday 0700-1900 (AST)
Saturday, Sunday & Public Holidays 0800-1800 (AST)

+ 1 800 920 4225 (North America & St. Maarten)
+ 1 800 744 2225 (Caribbean & Guyana)
+ 1 868 625 7200 (Trinidad and Tobago & Suriname)
+ 1 800 100 2163 (Caracas)
+ 44 845 362 4225 (UK)

Select option 2 for reservations, then select option 4 for other enquiries

Caribbean Airlines Jamaica Call Centre

Daily 0700-2000 (EST)
+ 1 800 523 5585 (North America and Nassau)
+ 1 888 359 2475 (Jamaica)

Select option 4

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