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Frequently Asked Questions – 7th Heaven Rewards Migration

When will the 7th Heaven Rewards frequent flyer programme be merged with the Caribbean Miles Frequent Flyer programme?

The merger of the 7th Heaven Rewards frequent flyer programme will be complete in phases. The programme rules have already been aligned  and work is in progress to transfer both programmes to a common system at which time duplicate accounts will be merged, and new account numbers will be assigned. The projected timeline for complete integration is April 2016.

What benefits should I expect as a Caribbean Miles member that I do not currently enjoy now as a 7th Heaven Rewards member?

The main benefits to be expected are enhanced system functionality and programme benefits. These include but are not limited to:-

  • the capability to pool your account with family members enrolled in the Caribbean Miles member
  • the capability to transfer your miles to the account of another Caribbean Miles member
  • the capability to pay for your reward ticket online using a combination of miles and cash, or miles and voucher
  • the capability to create a list of beneficiaries to whom you may wish to gift a reward ticket and complete the redemption process online.
  • the capability to create a corporate account where miles earned by individuals in your company may be credited to one account.
  • The capability to use miles to purchase approved ancillary services and much, much, more

As a 7th Heaven Rewards member who holds a NCB Travel Master credit card, will I still continue to earn miles through my credit card purchases?

All partner contracts that are valid at the time of the migration will be honored for the term of the contract. You will also be able to enjoy earning and redeeming miles on any other existing or future partner relationships.

What do I need to do to ensure that I continue to earn miles when the 7th Heaven Rewards programme is merged with the Caribbean Miles programme?

As  an existing 7th Heaven Rewards member who has had at least one activity on your account post 2011 and whose current miles balance is greater than “0”, you will continue to earn miles automatically in your new Caribbean Miles account. Simply provide your new membership number provided each time you make a booking to fly on Caribbean Airlines or contact us within 6 months of having completed your trip to ensure proper recording of your travel.

I have had instances where my miles have not been automatically credited to my account even though I have complied with procedure to add my frequent flyer account to my booking, how can I guarantee that this will not happen when my account is moved to Caribbean Miles?

In order to ensure that you  continue to receive regular statements, programme updates and communication on special offers, we also require that you update your profile data with any change in name, postal or e-mail address and  ensure that all data fields for demographic data, gender, date of birth,etc. is filled in before your account is migrated to the new system. Please review and update these details with a 7th Heaven Rewards Service Centre agent at your earliest opportunity.  

How do I contact the 7th Heaven Rewards call centre  when the 7th Heaven Rewards programme has been merged with the Caribbean Miles programme.

Any changes to the office contact details will be posted on the contact page of the Caribbean Airlines website.  Until further advised you may continue to contact us at the contact details currently listed for the 7th Heaven Rewards Frequent Flyer programme. 

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