We are sure you recognize that in the process of operating scheduled services over many different route segments each day; occasional mechanical, weather and other interruptions to routine performance plans do occur. Caribbean Airlines will provide passengers with timely and frequent updates regarding known delays and cancellations. In the event of this, please remember to provide us with your contact information at the time of your booking. We must be able to contact you should there be any changes to your departure or return flights.
 

When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. In the case of last minute cancellations or delays caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.
 

For passengers traveling out of the European Union, EC Regulation 261/2004 on cancellations, delays and denied boarding may apply to you.

Please note

Caribbean Airlines is unable to assume responsibility for delays and cancellations caused by weather, Acts of God, power outages, traffic congestion, airport construction, industrial action or other circumstances outside of our control. In these cases we are unable to take care of your hotel or other out of pocket expenses.

 
 
In the airline industry, carriers overbook flights. This is calculated based on passenger statistics from the previous year. It is necessary since passengers make bookings, are ticketed, yet on the day of the departure do not show, causing the aircraft with an empty seat. The overbooking level is generally equal to the no show passengers, and all who have presented themselves to travel are accommodated. On occasions, all booked passengers show causing the airline to deny boarding to confirmed passengers.

If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, it may become necessary to deny boarding involuntarily. It must be explained that in either case, compensation is given in the form of a Transportation Voucher (which can be used for future travel) and passengers are accommodated on the next available flight.

In order to be eligible for such compensation, customers must have presented themselves at the airport for check in at least one (1) hour before the closure of check in for our international flight. In all cases, transportation will be provided to and from the airport. Hotel accommodation will be provided to non-resident passengers only.
Caribbean Airlines Transportation Vouchers
Are good towards the purchase of any published fare (exclusive of taxes) Caribbean Airlines Domestic, Intra Caribbean/South America and International flights only. Not applicable for codeshare flights.
Vouchers have no cash value and are not valid toward the purchase of Duty Free items or date charge penalties on previously issued tickets.
Must be redeemed at our Ticket Office or airport ticketing location.
Are non-transferable and are good from one year from the date of issue.
Lost or stolen vouchers will not be replaced.
 
 
Web Check-in Guide
Web Check-In (WCI) will enable you to reduce lengthy time spent in airport queues. The service is now being offered for revenue passengers:
With electronic tickets
Travelling on all flights operated by Caribbean Airlines
Travelling in groups of less than 10 passengers
Persons who wish to check-in between 3-36 hours before the scheduled departure
 
Features

You may use the facility to: 

Check-in
Select or change your seat during check-in
Print your check-in confirmation and your boarding pass
 
Restrictions
Web Check-In will not be available for:
Travel on interline flights or code-share flights i.e. other Airlines' connections or flights
Standby listing on flights. Check-in for standby listings must be done at the airport

Certain Special Service need passengers, e.g. passengers requiring wheelchair assistance or oxygen, will be permitted to use Web Check-In, but:

Will be required to collect their boarding pass at the airport check-in counters, and
May only be able to change their seat assignment at the airport check-in counters
 
Information Required
Prior to Web Check-In, please have the following available items:
Your electronic ticket number OR reservations record (PNR) reference OR Caribbean Miles membership number OR credit card number
First and last names of all passengers. The name must match your reservations record
The flight number and the departure date
The origin departure city
Passport and other travel documents
If travelling to the U.S., your destination address and your country of residence address
 
How to Use Web Check-In
Web Check-In is a simple process regardless of your destination.
 
Passenger Travelling to the U.S.
 
Web Check-In is a simple process regardless of your destination
Select the passenger(s) you wish to check-in and select their gender
Select the flight for which you wish to check-in (if more than one flight exists in your reservation)
Advance Passenger Information (API):
  Passport – Enter your name as it appears on the passport, date of birth, gender, country of citizenship, passport number, passport country of issue (should match country of citizenship), and passport expiry date
  Residence Address (required by U.S. Customs and Border Protection) – Enter the country of which you hold legal residence status or nationality 
  Alien Registration Card (if applicable) – Enter your name as it appears on the card, date of birth, gender, country of citizenship, Alien Card number, Alien Registration country of issue (should say U.S.A.), and Alien Registration expiry date
  Destination Address (required by U.S. Customs and Border Protection) – Enter the address of where you will be staying in the U.S.
  Emergency Contact (only required for U.S. nationals) – Enter the name and telephone number of your emergency contact person
Review your Confirmation Details:
  Change your seat selection if desired
  Enter or change your Caribbean Miles membership number
Print your boarding pass
 
At the Airport
Please consult the table below to confirm whether you are required to proceed to our specially marked Web Check-In Counter at the airport, or whether you can proceed directly to the gate. You are required to check-in 3 hours prior to your scheduled departure flight time to ensure that sufficient time is allowed for the necessary baggage and security checks. 

Caribbean Airlines check-in counter closes 1 hour prior to the flight scheduled departure time. Failure to present yourself to a Caribbean Airlines representative at the check-in counter or at the boarding gate at least 1 hour prior to departure may result in your seat being cancelled and reassigned to another passenger. We encourage you to be on time.

 
Country Is there a
Web Check-
In Bag Drop
Desk?
Am I
required to
go in the
Check-in
Counter
even if no
bags?
If i have no
bags, where
am I required
to submit my
Departure Card?
Do I pay
Departure Tax
separately?
  Y/N Y/N   Y/N
Antigua Y N Immigration N
Barbados Y N Immigration N
Caracas Y Y Check-in-Counter N
Ft Lauderdale Y Y Check-in-Counter N
Georgetown Y N Immigration Y
JFK Y Y Check-in-Counter N
Kingston Y N Immigration N
Miami Y Y Check-in-Counter N
Montego Bay Y N Immigration N
Nassau Y N Immigration N
Orlando Y Y Check-in-Counter N
Philadelphia Y Y Check-in-Counter N
St. Maarten Y N Not required N
Toronto Y N Not required N
Trinidad Y N At Gate N
Tobago Y N Not required N
Paramaribo Y N Immigration N
* Required for non-residents only. If a resident no departure card is required.
 
 
 
Caribbean Airlines welcomes on board our customers with specialized needs and ensures that you have a comfortable, dignified, hassle-free experience with us.
Oxygen Service
This service is available to customers who require oxygen whilst in-flight as stipulated by their doctor.
My doctor tells me I need oxygen when travelling, who should I contact?   What documentation do I need to complete?   Is there any cost for this service?
Before you request this service, your flight reservations for the entire journey on Caribbean Airlines must be confirmed. We recommend you give us at least one week's notice to make the required arrangements.

If medical oxygen is required in-flight, you will not be permitted to use your own oxygen supply. Oxygen must be supplied by Caribbean Airlines.
  An Incapacitated Passenger Handling Advice (INCAD) must be completed by your doctor and endorsed by a Caribbean Airlines company doctor before you can be accepted for travel. The INCAD form is available from any of our reservation offices.   According to your doctors' recommendation, you are provided with the required amount of oxygen prescribed. The cost per bottle is US$50.00 plus any applicable taxes. This amount is non-refundable even if the oxygen is not used on the flight.
 
 
Meal Selection

We take our passenger's tastes into consideration by incorporating both Caribbean and International cuisine in our menus. We also cater for passengers with special dietary requirements. Special Meal requests are to be made no later than forty-eight (48) hours prior to departure. Our meal choices may differ, or may not be offered depending on your point of departure.
Below is a list of meals you can request prior to travel. We also offer an extensive range of beverages on our long-haul services for your in-flight enjoyment.

Beverage Service

Non-Alcoholic beverages

These are offered complimentary in all classes of service on all flights:

Fruit Punch
Fruit Juices
A wide variety of Sodas including diet sodas
Tea
Regular/Decaffeinated Coffee

Alcoholic beverages

A selection of wines, spirits, cocktails and beers are offered complimentary in our Business Class cabin and for a nominal charge in Economy Class.

DIETARY NEEDS
We offer our Business or Economy Class passengers the choice of ordering a diabetic or vegetarian meal prior to travel.

Our diabetic meal is sugar free and low in carbohydrates and our pure vegetarian meal does not contain seafood, diary, eggs, honey, or gelatin.

These meal choices are available to passengers departing Toronto, New York, Miami, Ft. Lauderdale, Kingston, and Port of Spain.

Economy class passengers with allergic reactions to specific ingredients such as peanuts and shellfish can request a special meal indicating the ingredient(s) they are responsive to.
BUSINEES CLASS ENTREES
We offer our Business Class passengers the option of ordering their meals, 24 hours prior to the flight's scheduled departure time. You may select your choice of entree from our menu listed below or, should you have a special dietary requirement such as vegetarian (VGML), diabetic (DBML), allergic reaction or other, be sure to advise the Customer Service Agent. Vegetarian (VGML) and diabetic (DBML) meals can be selected when booking online.

Meals types vary according to your time of travel. The menu below shows the in-flight service to/from our various destinations. We encourage you to place your order early via our Call Centre or when booking online. Email requests can be made via email if your date of departure is 4 days or more.
NORTHBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

POS/JFK
POS/MIA
POS/YYZ

420
422
428
484
522
606
610

HOT BREAKFAST

POACHED EGGS: MORNAY SAUCE, TOAST, SPINACH, TOMATO
or

WHITEFISH CHOKA: FRIED PLANTAIN, SPINACH

SPML-VGML: POTATO, CURRIED CHANNA, SPINACH, TOMATO

POS/KIN
POS/JFK
POS/FLL
POS/MCO
POS/YYZ

414
416
418
424
454
456
458
480
482
488
600

LUNCH/DINNER

SPINACH-STUFFED CHICKEN BREAST: MUSHROOM SAUCE, RICE, BROCCOLI, CARROT
or

GRILLED BEEF TENDERLOIN: PEPPERCORN SAUCE, POTATO,VEGETABLE MEDLEY
or

COCONUT-CURRY PRAWNS:DHALPURI ROTI, CURRIED CHANNA, SPINACH, PUMPKIN CHOKA

SPML-VGML: TOFU KEBAB, TOMATO SAUCE, RAVIOLI, SHIITAKE MUSHROOMS, SNOW PEAS

POS/JFK

520

HOT SNACK

CHICKEN SNACK: SPICY CHICKEN BREAST AND PEPPER JACK CHEESE SANDWICH
or

FISH SNACK: COCONUT BAKE WITH SALTFISH BULJHOL

SPML-VGSNK: COCONUT BAKE WITH SPICY VEGETABLES AND VEGETARIAN CHEESE

POS/GEO
POS/PBM

461
483
883

COLD SNACK

BEEF SNACK: SPICY BEEF AND VEGETABLE WRAP

SPML-VGSNK: SPICY TOFU AND VEGETABLE WRAP

POS/GEO
GEO/POS
PBM/POS

425
484
522
661
884

CONTINENTAL
BREAKFAST

CONTINENTAL BREAKFAST: FRESH FRUIT, CROISSANT, DANISH PASTRY

SPML-VGSNK: FRESH FRUIT, CROISSANT, DANISH PASTRY

GEO/POS

424
462
662

TEA SNACK

TEA SNACK: FRUIT SCONE, CAKE

SPML-VGSNK: FRESH FRUIT, DANISH PASTRY

 
SOUTHBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

JFK/POS

521

HOT BREAKFAST

DENVER OMELETTE: TURKEY BACON, POTATO
or


MUESLI FRENCH TOAST: TURKEY SAUSAGE, TOMATO

SPML-VGML: PANEER CHEESE, POTATO CAKE, PURI BREAD

KIN/POS

415
417
419
455
457
459

LUNCH/DINNER

JERK CHICKEN: MANGO RELISH, POTATO, BROCCOLI, PUMPKIN
or

BEEF BOURGUIGNON (RED WINE BEEF STEW): CREAMED POTATO, PAK CHOY, PUMPKIN
or

GRILLED SNAPPER FILLET: LEMON-CAPER BUTTER, CALYPSO RICE, ASPARAGUS, SQUASH

SPML-VGML: PASTA, TOMATO SAUCE, BROCCOLI, ROASTED VEGETABLES

JFK/POS
FLL/POS
MIA/POS
MCO/POS

421
423
429
481
483
485
489
523

LUNCH/DINNER

CHICKEN KORMA (CURRY): CARROT-RAISIN BASMATI RICE, SPINACH PANEER,
or

BEEF BOURGUIGNON (RED WINE BEEF STEW): POTATO, VEGETABLE MEDLEY
or

CRABCAKES WITH PINEAPPLE-SWEET & SOUR SAUCE: PLANTAIN PIE, CALLALOO

SPML-VGML: CALLALOO, RICE, MANGO-PINEAPPLE CHUTNEY

YYZ/POS

607
611

LUNCH/DINNER

GRILLED CHICKEN BREAST WITH BBQ SAUCE: YAM, ZUCCHINI, TOMATO
or

GOAT CURRY: BASMATI RICE, LENTIL DHAL, PANEER WITH GREEN PEAS
or

LEMON-PEPPER CODFISH: POTATO, BROCCOLI

SPML-VGML: BASMATI RICE, LENTIL DHAL, PANEER CHEESE WITH GREEN PEAS

JFK/POS

425

HOT SNACK

CHICKEN SNACK: JERK CHICKEN KEBAB, SWEET POTATO BISCUIT
or

TURKEY SNACK: TURKEY SAUSAGE, VEGETABLE SAMOSA, SPINACH, COCONUT BALL

SPML-VGML: VEGETABLE WRAP WITH SPICY RELISH

YYZ/POS

601

HOT SNACK

CHICKEN SNACK: CHICKEN WITH BARBECUE SAUCE, VEGETABLE QUICHE, SPINACH
or


SHRIMP SNACK: JERK SHRIMP, BLACK BEAN QUESADILLA ROLL, POTATO, ZUCCHINI

SPML-VGSNK: BLACK BEAN QUESADILLA ROLL, POTATO, ZUCCHINI, TOMATO, ASPARAGUS

Please note that the above menu is valid from 01 July 2011 to 30 September 2011
 
ECONOMY CLASS ENTREES

We offer our Economy Class passengers the following entrees. Should you have a special dietary requirement such as vegetarian (VGML), diabetic (DBML), allergic reaction or other, be sure to advise the Customer Service Agent. Vegetarian (VGML) and diabetic (DBML) meals can be selected when booking online.

NORTHBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

POS/JFK
POS/FLL
POS/MCO
POS/MIA
POS/YYZ

420
422
428
480
482
484
488
500
522
606
610

HOT SNACK

COCONUT BAKE WITH WHITEFISH CHOKA AND SHADON BENI SALSA

SPML-VGSNK: COCONUT BAKE WITH FRIED PLANTAIN AND SPINACH

POS/KIN

414
(TUE/THU ONLY)

HOT SNACK

FISH SNACK:COCONUT BAKE WITH WHITEFISH CHOKA AND SHADON BENI SALSA
(or)

VEGETARIAN SNACK:COCONUT BAKE WITH FRIED PLANTAIN AND SPINACH

SPML-VGML:COCONUT BAKE WITH FRIED PLANTAIN AND SPINACH

POS/JFK
POS/YYZ

424
600

LUNCH/DINNER

JERK CHICKEN, RED BEANS AND RICE, SPINACH

SPML-VGML: JERK TOFU CHUNKS, RED BEANS AND RICE, SPINACH

POS/KIN

414
416
418
454
456
458

LUNCH/DINNER

CHICKEN: JERK CHICKEN, RED BEANS AND RICE, SPINACH
or

VEGETARIAN: JERK TOFU CHUNKS, RED BEANS AND RICE, SPINACH

SPML-VGML: JERK TOFU CHUNKS, RED BEANS AND RICE, SPINACH

POS/JFK

520

COLD SNACK

CAKE & CRACKERS

SPML-VGML:PITA BREAD WITH VEGETABLE MEDLEY

POS/GEO
GEO/POS
POS/CCS
CCS/POS

484
522
300/301
310/31
1

PACKAGED SNACK

YOGHURT/FRUIT BAR

 
SOUTHBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

KIN/POS

415
417
419
455
457
459

LUNCH/DINNER

CHICKEN: SWEET & SOUR CHICKEN, FRUITY RICE, PAK CHOY
or

VEGETARIAN: FRUITY RICE, PUMPKIN RAGOÛT, PAK CHOY

SPML-VGML: FRUITY RICE, PUMPKIN RAGOÛT, PAK CHOY

KIN/POS

415
(TUE/THU ONLY)

HOT SNACK

CHICKEN SNACK:SCOTTISH BAP WITH BARBECUE CHICKEN
(or)

VEGETARIAN SNACK: VEGETABLE SANDWICH

SPML-VGML: VEGETABLE SANDWICH

YYZ/POS

607
611

LUNCH/DINNER

BARBECUE CHICKEN: VEGETABLE RICE

SPML-VGML: BASMATI RICE, LENTIL DHAL, PANEER CHEESE WITH GREEN PEAS

JFK/POS
FLL/POS
MIA/POS
MCO/POS

421
423
425
429
481
483
485
489
501
521
523

HOT SNACK

TURKEY & CHEESE SANDWICH

SPML-VGSNK: POTATO-VEGETABLE WRAP

YYZ/POS

601

HOT SNACK

CHICKEN SANDWICH

SPML-VGSNK: VEGETABLE SANDWICH

 
Please note that the above menu is valid from 01 July 2011 to 30 September 2011
 
 
Wheelchair Service

All Caribbean Airlines airport offices have wheelchairs available for our customers. At North America, UK, and Trinidad, jet bridges are used. At all other stations, special equipment is provided to board customers who cannot climb the stairs of the aircraft.

This service is extended to elderly passengers, passengers with minor leg or foot injuries or any passenger whose mobility is hampered and would experience discomfort in boarding the flight in the usual manner.

What types of wheelchair services do Caribbean Airlines offer?

We offer three types of wheelchair services. They are:

Ramp (WCHR)

Passengers who are able to ascend/descend aircraft steps and make own way to/from the cabin seat.

Steps (WCHS)
 
Passengers who are unable to ascend/descend steps, but are able to make own way to/from the cabin seat.

Cabin (WCHC)

Passengers who are completely immobile and require carrying or support to/from the cabin seat. This type of service will require you to complete an Incapacitated Handling Advice Form (INCAD). Passenger must be accompanied by an able/responsible adult.

Who do I contact and what documentation do I need to complete?

You are required to complete an Incapacitated Handling Advice Form (INCAD), and indicate which type of wheelchair service is needed. If you need Cabin/WCHC service, the form is to be completed by your doctor and if necessary, endorsed by a Caribbean Airlines company doctor, before you are accepted for travel. The INCAD form is available from any of our reservations offices or as a PDF download.

How much notice do I need to give Caribbean Airlines?

We recommended you make your request at least two weeks prior to your flight departure, except in the case of Ramp/WCHR requests, which requires at least 24 hours notice. Airport wheelchairs are in great demand during busy travel periods. Our airport personnel will appreciate your patience while waiting for one to become available. 

Is there any cost for this service?

Caribbean Airlines provides this service free of charge. We will check-in your personal wheelchair free of charge along with your luggage. Battery-powered wheelchairs, with dry cell, wet cell, gel cell, or non-spillable electric storage batteries, are acceptable, but certain safety procedures are to be followed in preparing the wheelchair for carriage. Guidelines are found in our dangerous goodssection. Our Reservations personnel will be happy to answer any specific questions you may have. Caribbean Airlines will also provide you with an attendant at no additional charge to assist you in moving through the airport.

Using your own wheelchair

Caribbean Airlines is happy to accommodate customers who prefer to use their own wheelchairs to, from the gate area, and during lengthy layovers. Where the connecting time between flights is short, you may prefer to use our wheelchair service to expedite transportation to the connecting flight.

Apart from the types of wheelchairs we offer, the following are the other types of wheelchairs available, and fall into one of the following categories:

Dry Cell Battery (WCBD)
 

Wheelchair to be transported by the passenger which may require advance
notification/ preparation, assembly or disassembly. Weight and dimensions may
be specified. Wheelchair and battery must be claimed and rechecked at each 
interline transfer point - required only for use by / between US carriers.

Wet Cell Battery (WCBW)

Wheelchair to be transported by a passenger. May require advance notification / 
preparation, assembly / disassembly. Weight and dimensions may be specified. 
Wheelchair and battery must be reclaimed and rechecked at each interline 
transfer point - required only for use by / between US carriers.

Manual Powers (WCMP)
 
Wheelchair to be transported by a passenger. Weight and dimensions may be
specified - required only use by / between US carriers.


Your personal wheelchair or mobility aid will only be accepted as checked baggage on Caribbean Airlines aircraft and must meet the following requirements -
1. All Dry Cell batteries used in the said wheelchair or mobility aid must meet the requirement of IATA dangerous goods regulations for dry batteries; the batteries must be disconnected; the battery terminals must be insulated to prevent accidental short circuits; the batteries must be securely attached to the wheelchair or mobility aid.
2. The wheelchair or mobility aid with spillable batteries must be loaded, stowed, secured and unloaded always in an upright position, the battery disconnected, the battery terminals insulated to prevent accidental short circuits and the battery securely attached to the wheelchair or mobility aid.
3. If the wheelchair or mobility aid cannot be loaded, stowed, secured and unloaded always in an upright position, the battery must be removed and the wheelchair may then be carried as checked baggage without restriction. The removed battery must be carried in strong, rigid packaging as follows:
Packaging must be leak-tight, impervious to battery fluid and be protected against upset by securing to pallets or by securing them in Cargo compartments by using restraining straps brackets or holders..
Batteries must be protected against short circuits, secured upright in these packaging and surrounded by compatible absorbent material sufficient to absorb their total liquid contents.
Packaging must be marked – “battery, wet, with wheelchair” or “battery, wet, with mobility aid” and be labelled with the corrosive label and with the package orientation label

Wheelchairs/mobility aids with gel type batteries do not require the battery to be disconnected provided the battery terminals are insulated to prevent accidental short circuit.

Note: - Dry batteries are sealed, non-vented batteries of the type used in flashlights or for operation of small apparatus. They contain zinc salt and other solids, or may be of nickel cadmium type or other combinations or metals.

 
Seeing and Hearing Aid Dogs

Guide dogs accompanying a visually or hearing impaired passenger may only be accepted onboard providing they are safely contained and accompanied by valid health and vaccination certificates as applicable. They need to have valid entry permits and all of their other documents need to be in order.

Who do I contact?

At the time you are making your reservations you will need to inform Caribbean Airlines at least 7 days prior to your date of departure, so proper arrangements could be made with the relevant authorities.

What will it cost?

Guide Dogs will be carried free of charge when accompanying passengers who are dependent on them, irrespective of weight.

Conditions of Carriage

These dogs must be muzzled and harnessed while positioned at your feet in the cabin. If possible, an empty seat may be kept for the dog so that it will not inconvenience the other passengers or the flight attendants in the performance of their duties.  

Under certain operating conditions, such as long haul non-stop flights, or on certain types of aircraft, it may be impractical to carry a dog on the aircraft.  Under such conditions, transportation in the cabin will be refused and the dog will be transported as Cargo.

Immigration Precautions

To the United Kingdom

When guide dogs are being transported to the United Kingdom, they can only be carried in a nose and paw-proof crate or a container manifested by Cargo and covered by an Air Waybill.

Transiting Barbados

When transiting pets and live animals through Barbados, a transit permit must be obtained from immigration. This is required even if animals are not due to be offloaded. If you change flights in Barbados, a government officer must be present if this transfer of flights takes place outside government hours of 08.15-16.00 or on weekends/holidays. A fee of US$50.00 is required in such cases.

Entering and Transiting Antigua and Barbuda

When entering or transiting pets and live animals into or through Antigua and Barbuda, a permit must be obtained from the Veterinary and Livestock division in Antigua as well as, all of their entry requirements must be met. If you wish to import your animal into Antigua and Barbuda please contact the division by phone or fax + 268 460 1759. Your pet or live animal will be denied entry without the proper documentation.

What documentation do I need to complete?

You will be required to supply our reservations agent with the following information:
1. Animal's itinerary
2. Description of the animal
3. Number of animals
4. Origin of animal

Caribbean Airlines is not responsible in the event an animal is refused entry into, or passage through any country. The owner assumes all risks of injury to, sickness or death of any such animal accepted for transportation.

 
 
Caribbean Airlines offers fare discounts to those who need to travel due to the death of a family member.
Policy
Bookings may only be made directly through the Call Centre or through a Caribbean Airlines ticket office. Bookings may not be made through a travel agency.
Eligible family members are: Spouse, Common-Law-Spouse, Parents, Siblings, Children, Grandparents and Grandchildren. Passengers with different name to deceased and/or common-law-spouse must show proof of relationship. Only birth certificate / marriage certificate / adoption certificate / declaration of common-law relationship / affidavit are acceptable. (same sex spouse privileges are only applicable in Canada at this time)
Copy of a death certificate is not required.
Information on the funeral home is required.
Discount is applicable to Business Class fare in J class only.
Discount is applicable to Caribbean Airlines' operated routes only (not applicable to code share routes).
Discount is 20% off applicable Y and J class fares only. Senior Citizens and Children discounts do not apply if the passenger receives a bereavement discount. Only one discount will apply.
Bookings may be combined with lower classes in either direction of travel; however the 20% compassionate fare discount will only apply to those sectors booked in Y or J class.
Date changes/cancellation penalties apply according to the fare rule.
Caribbean Miles may be accumulated using this fare.
Retroactive refunds will not be considered.
 
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