Contingency Plan for Lengthy Tarmac Delays in the USA

To ensure minimal customer inconvenience during lengthy delays on the ground, Caribbean Airlines’ plan for providing customer comfort during irregular operations is outlined below.

Lengthy tarmac delays can result from unusually severe weather conditions, government-imposed operating restrictions, air traffic control issues, or other issues associated with the airport facilities. Even though these causes of lengthy tarmac delays are outside of Caribbean Airlines’ control, we shall coordinate with all appropriate agencies to ensure that the following policies will be implemented.

Caribbean Airlines will not permit an aircraft to remain on the tarmac for more than four hours without the opportunity for customers to disembark. This applies to both arriving and departing flights unless the pilot-in-command determines there is a safety-related or security-related reason precluding this, or Air Traffic Control advises that returning to the gate or other disembarkation point would significantly disrupt airport operations.
Caribbean Airlines will provide at least a snack and potable water, from the on-board catering supplies, no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac. If the pilot-in-command determines that safety or security considerations preclude this service, then this may not be provided.
Operable lavatory facilities will be available while the aircraft remains on the tarmac.
Adequate medical attention, if needed, will be available while the aircraft remains on the tarmac.
The flight crew will ensure that information on the status of the delay is available to the passengers on the delayed flight at least every thirty minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.
Caribbean Airlines will notify the passengers on the delayed flight beginning 30 minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to disembark from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to disembark actually exists.
Our plan will be coordinated with airport authorities, U.S. Customs and Border Protection, and the Transportation Security Administration at each of our U.S.A. stations and at predetermined diversion stations as appropriate.
Caribbean Airlines will make every effort to provide sufficient resources to deliver this plan.
 
 
We are committed to providing safe, dependable and professional service to all our customers. We strive to make your experience with us positive, with the hope that you will continue to use our service in the future. Unfortunately, there are times when things do not go as planned. Our operation may be impacted by factors that are within our control and sometimes by factors that are outside of our control. This Customer Service Plan addresses a number of service goals that we have defined for ourselves, as your safety, comfort and convenience are our most important concerns.

Baggage Delivery
 
Caribbean Airlines is committed to delivering your checked baggage to you on time. If your checked baggage is delayed or misplaced, we will make reasonable efforts to ensure that your baggage is returned to you within 24 hours.  Please be advised that frequency of flights as well as Customs procedures at your destination airport may impact on delivery times.

If you are unable to locate your bag upon arrival, you should notify a Caribbean Airlines Representative before exiting Customs. At that time a report will be taken and you will be provided with a brochure explaining our baggage recovery process. You will also be provided with contact information for Caribbean Airlines for follow up.
 
Delayed Baggage
 
If your baggage is delayed, we will compensate you for reasonable expenses.
 
Lost Baggage
 
If your baggage is lost we will compensate you in accordance with the Montreal and Warsaw Convention where applicable.
 
Refund of Baggage Fees
 
Should we fail to deliver a bag to you, that you have paid excess or overweight baggage fees and we enter into a claim for compensation of lost baggage, we will refund any fees collected for the transportation of this baggage.
 
Reservations
 
Reservations can be made on our web-site at www.caribbean-airlines.com, over the telephone through our International Call Centre or at any of our City/Airport Ticket offices. There are no additional charges associated with reservations made by our Call Centre or at our Ticket Offices.
 
Overbookings
 
Caribbean Airlines, like most airlines overbook flights. This is done as historical data shows that some people do not cancel their reservations when they change their travel plans.

If at departure time or during Check In we determine that there are more customers than seats available on the flight, we will ask for volunteers to give up their seat, in exchange for a seat on a later flight and compensation.  On rare occasions customers may be involuntarily denied boarding, if sufficient volunteers are not found.

In the event of involuntarily denied boarding, we will usually denied boarding based on Check- In time, however, our boarding priorities are (not listed in order)
 
Business Class Customers
Customers with Disabilities
Unaccompanied minors
Customers making Outward connections

Customers with In-bound connections

Fare paid
Customers who Checked- In on the web-site
 
Caribbean Airlines requires customers to Check-In for flights 3 hours (180 minutes) before scheduled departure as flights are closed 1 hour (60 minutes) prior to scheduled departure.

Caribbean Airlines will make available, Denied Boarding policy for voluntary and involuntary denied boarding customers and its compensation policies.  This will be available at all airports, ticket counters and our website at www.caribbean-airlines.com.
 
Cancellations, Delays and Diversions
 
Caribbean Airlines will notify customers of delays, cancelations and diversions. Notification may be given in any of the following forms: via www.caribbean-airlines.com, via telephone, flight information display system, airport announcement, onboard announcements.

Caribbean Airlines works hard to get you to your destination safely and on time, but weather, air traffic control and medical emergencies are amongst the reasons that may cause cancelations, delays or diversions..
 
Cancellations :
 
  1. 
We will do our best to contact you in advance regarding a flight cancelation using the contact information in your reservation.
  2.
We will work to confirm you on the next flight we operate that has seats available.
 
Delays :
 
When delays occur, we will make available, the most current and accurate information about the status of your flight, including:
 
  1.
We will explain the reason for the delay based on the information available.
  2. Update the information displayed at the airport.
  3. Make information on known delays available if you call us and on our web-site.
  4.
Depending on the nature of the delay, we will provide amenities to customers impacted by the delay
 
Onboard Delays :
 
Caribbean Airlines will not permit customers to remain on the tarmac for more than four hours unless the pilot-in-command determine there is a safety or security-related reason for remaining on the tarmac, or Air Traffic Control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane would significantly disrupt airport operations. Please see Caribbean Airlines Contingency Plan for Lengthy Tarmac Delays on our website at : www.caribbean-airlines.com
 
Diversions :
 
In case of a diversion, we will advise customers on board a flight the reason for diversion and the place we are diverting to..
 
 
Ticket Refunds
 
On tickets that permit refunds, Caribbean Airlines is committed to process refunds in a prompt manner. Requests for ticket refunds should be directed to the place you purchase your ticket, e.g. if you made your booking at the Call Centre or a Travel Agent, your ticket refund should be initiated by them.
 
Customers with Disabilities and Special Needs
 
Caribbean Airlines is prepared to accommodate any customer with a disability or requires a special need. We offer a variety of special services, including transportation to and from gates via wheelchair and enplaning and deplaning assistance. Caribbean Airlines will also accommodate customers with certain medical requirements, such as the use of an approved Portable Oxygen Concentrator. We have designated Complaint Resolution Officials in all airports and they are responsible for ensuring services are properly implemented for our customers with disabilities.

Children between the ages of 5 and 11 may travel unaccompanied. All specific details pertaining to unaccompanied minors must be presented to a Caribbean Airlines office at least 72 hours prior to their departure flight. A fee for this service will apply. During your child’s flight, we are dedicated to ensure that he or she is comfortable and follows the direction of the in-flight crew, including instructions on safety procedures. Upon arrival at his or her destination, our personnel will not release a minor travelling alone to anyone other than the person you have designated.
 
Customer Complaints
 
We will respond in a timely manner to customer complaints. Information on where to submit complaints is available on our website and is available upon request at the airports that we serve. Complaints may be submitted via our website. We will acknowledge written complaints within 30 days of receipt and will send a substantive response within 60 days of receiving a written complaint.
 
Please send your feedback to:
 Caribbean Airlines
 Customer Relations Department
 National Mail Centre
 P.O. Box 2094
 Piarco, Trinidad, W.I.
 Fax: +1 868-669-0336

 
 
We take all our passengers' tastes into consideration by incorporating both Caribbean and Western cuisine into our menus. Our meals are pork and peanut-free and are rotated on a regular basis to facilitate the Frequent Traveler.

Alcoholic and non-alcoholic beverages are complimentary in Business Class. In Economy class we offer a wide selection of complimentary non-alcoholic drinks. 

On all our flights we carry our famous Angostura and Appleton Rum, Red Stripe, Carib and Stag Beer and world-renowned Angostura Bitters, all of which are produced in either the islands of Jamaica or Trinidad and Tobago. Also on offer is a selection of fine wines from the vineyards of the world.
 
Dietary Needs
 
Business and Economy Class passengers with specific dietary needs have the option of ordering a special meal prior to travel:

Diabetic – Sugar Free; Low carbohydrate

Vegan – Pure Vegetarian Meal; No seafood, diary, eggs, honey, gelatin

Moslem – (London only) – Halal meat; no pork or pork by-products; no gelatin; no alcohol

Gluten Intolerant – No wheat; wheat flour, rye, barley, oats

Child – Easy to chew foods including finger foods; no highly seasoned items

Special - Passengers with allergic reaction to specific ingredients (such as nuts & shellfish) can request a special meal indicating the ingredient/s that they are responsive to.
 
 
Business Class Entrees
 
We offer our Business Class passengers a pre-order meal service. Orders can be placed up to 24 hours prior to the flight's scheduled departure time. You may select your choice of entree from our menu listed below or, should you have a special dietary requirement such as vegetarian (VGML), diabetic (DBML), gluten intolerant (GFML), child (CHML), Moslem (MOML) or any other special meal (SPML) due to a food allergy or other dietary restrictions. Be sure to advise the Customer Service Agent at the time of booking or indicate your selection when booking online.

Meal types vary according to your time of travel. The menu below shows the in-flight service to/from our various destinations. We encourage you to place your order early via our Call Centre or when booking online. Email requests can be made via email if your date of departure is 4 days or more.
CARIBBEAN AIRLINES NORTHBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS


BGI/KIN

POS/JFK

POS/JFK

POS/KIN

POS/MIA

GND/YYZ

414
420
422
474
484
608

HOT BREAKFAST

SPANISH OMELETTE: TURKEY BACON, FRIED PLANTAIN, GRILLED TOMATO
or
SALTFISH BULJHOL: FRIED ALOO, SAUTÉ OF PUMPKIN & PEPPERS
VEGETARIAN: TOFU-PATCHOI SAUTÉ IN A POTATO CUP, DEEP-FRIED EGGPLANT, CINNAMON PLANTAIN, GRILLED TOMATO

POS/JFK

SXM/KIN

ANU/KIN

POS/FLL

POS/MCO

POS/JFK

POS/JFK

GEO/JFK

POS/YYZ

GEO/YYZ

POS/YYZ


424
456
458
480
482
500
524
526
530
600
606
610

LUNCH/DINNER
CHICKEN KEBAB: CITRUS-HERB SAUCE, TURMERIC RICE, BROCCOLI FLORETTES, CARROT BATONS, GRILLED TOMATO
or
OLIVE-CRUSTED LAMB CHOPS: ROSEMARY SAUCE, DUCHESSE POTATOES, SUGAR SNAP PEAS, GRILLED BELL PEPPERS
or
SHRIMP CURRY: PARATHA ROTI, CURRIED CHANNA & ALOO, SPINACH SAUTÉ

VEGETARIAN: LENTIL LOAF, TOMATO SAUCE, LINGUINE PASTA, VEGETABLE MEDLEY

POS/JFK 510
520
HOT SNACK
FISH: HONEY-BARBECUE CHICKEN WINGS, ROASTED POTATO WEDGES
or
QUICHE: SEAFOOD QUICHE (Contains Shrimp and Mushrooms)
VEGETARIAN: COCONUT BAKE WITH MIXED VEGETABLES
 

BGI/GEO

POS/GEO

POS/GEO

POS/PBM
406
467
483
883
COLD SNACK
TURKEY: TURKEY-CHEESE-EGG CLUB SANDWICH
VEGETARIAN: ROASTED VEGETABLE CLUB SANDWICH

POS/GEO

GEO/POS

GEO/POS

POS/GEO

PBM/POS
425
484
524
661
884
CONTINENTAL
BREAKFAST
CONTINENTAL BREAKFAST: FRESH FRUIT, CROISSANT, DANISH PASTRY
VEGETARIAN: FRESH FRUIT, WHOLE WHEAT ROLL, DANISH PASTRY (VEGAN)

GEO/BGI

GEO/POS

GEO/POS
407
424
662
LIGHT SNACK
LIGHT SNACK: SAHEENA (Dasheen Leaf-Split Pea Fritter), MANGO CHUTNEY, FRUIT CUP
VEGETARIAN: SAHEENA (Dasheen Leaf-Split Pea Fritter), MANGO CHUTNEY, FRUIT CUP
Please note that the above menu is valid from 01ST APRIL - 30TH JUNE, 2014
 
CARIBBEAN AIRLINES SOUTHBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

JFK/POS

JFK/POS

511
521

HOT BREAKFAST

SCRAMBLED EGGS: GRILLED LAMB SAUSAGE, SAUTÉ OF POTATO AND PEPPERS
or
CHICKEN KEBAB: ALOO JEERA , KALA CHANNA, AJWAIN POORI, TOMATO CHUTNEY
(Cumin Potatoes, Black Channa Stew, Spicy Potato-Chickpea Puff Bread)
 
VEGETARIAN: MOONG DHAL PALAK, CHANNA MASALA, AJWAIN POORI, TOMATO CHUTNEY
(Moong Bean Dhal with Spinach, Curried Channa, Spicy Potato-Chickpea Puff Bread )

KIN/BGI

KIN/SXM

KIN/ANU

KIN/POS

415
457
459
475

LUNCH/DINNER
GRILLED CHICKEN BREAST: FRUITY-CURRY SAUCE, PARSLEY RICE, VEGETABLE MEDLEY
or
GUINNESS BEEF STEW: CREAMED SWEET POTATOES, BROCCOLI FLORETTES, ROASTED VEGETABLES
or
PAN-SEARED SALMON: LEMON-CAPER SAUCE, ROASTED POTATOES, CARROTS, SUGAR SNAP PEAS

VEGETARIAN:VEGETABLE LASAGNE

JFK/POS

JFK/POS

FLL/POS

MIA/POS

MCO/POS

JFK/POS

421
423
481
483
485
525

LUNCH/DINNER

TANDOORI CHICKEN: KORMA SAUCE, PUNJABI ROTI, DHAL PANCHARATTAN (5-Lentil Stew)
or
LAMB CHILLI: VEGETABLE BIRYANI (Indian-Style Fried Rice),BHINDI MASALA (Ochro with Tomato and Onion)
or
PAN-SEARED COD: TOMATO SAUCE, CORN STUFFING, VEGETABLE MEDLEY WITH COCONUT

VEGETARIAN: VEGETABLE BIRYANI (Indian-Style Fried Rice), DAKKOUS SAUCE (Spicy Tomato Sauce)

YYZ/GND

YYZ/POS

609
611

LUNCH/DINNER

GRILLED CHICKEN BREAST: MAPLE-THYME BUTTER, WILD RICE, GREEN BEAN BUNDLE
or
BRAISED BEEF SHORT RIBS: SHANGHAI NOODLES, PORTOBELLO MUSHROOMS, BROCCOLI FLORETTES, PUMPKIN
or
PAN-FRIED RED SNAPPER: LEEK-TOMATO SAUCE, POTATO SAUTÉ, CARROT & ZUCCHINI JULIENNE
VEGETARIAN: SHANGHAI NOODLES, PORTOBELLO MUSHROOMS, BROCCOLI FLORETTES, CARROTS

JFK/POS

 

JFK/GEO

425

501

531

527

HOT SNACK

EGG SNACK: SCRAMBLED EGG BISCUIT, GRILLED CHICKEN SAUSAGE, FALAFEL (Fried Chick Pea Ball)
or
FISH SNACK: SALTFISH AND CALLALOO WRAP, TAMARIND CHUTNEY

VEGETARIAN: BHUJIA BREAD, MOONG DHAL KACHORI, VEGETABLE PATTIE
(Spicy Aloo-Vegetable Bread, Fried Moong Bean Dhal Fritter, Vegetable Pattie)

YYZ/POS

YYZ/GEO

601
607

HOT SNACK

CHICKEN SNACK: BARBECUE CHICKEN TENDERS, VEGETABLE SAMOSA, POTATO, BROCCOLI, MUSHROOMS
or
BEEF SNACK: GRILLED BEEF TENDERLOIN, POTATO, ZUCCHINI, ASPARAGUS, BREADED JALAPEÑO PEPPER
VEGETARIAN: VEGETABLE SAMOSA, POTATO, BROCCOLI, TOMATO, MUSHROOMS
 
Please note that the above menu is valid from 01ST APRIL - 30TH JUNE, 2014
 
CARIBBEAN AIRLINES EAST/WESTBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

POS/LGW

902

HOT DINNER

CHICKEN KEBAB: CITRUS-HERB SAUCE, TURMERIC RICE, BROCCOLI FLORETTES, CARROT BATONS, GRILLED TOMATO
or

OLIVE-CRUSTED LAMB CHOPS: ROSEMARY SAUCE, DUCHESSE POTATOES, SUGAR SNAP PEAS, GRILLED BELL PEPPERS                            or

SHRIMP CURRY: PARATHA ROTI, CURRIED CHANNA & ALOO, SPINACH SAUTÉ

 

VEGETARIAN: LENTIL LOAF, TOMATO SAUCE, LINGUINE PASTA, VEGETABLE MEDLEY

LGW/POS

903

HOT LUNCH
CHICKEN CURRY: WHITE RICE, WILTED BABY SPINACH
or
GRILLED SALMON: TURMERIC-DILL SAUCE, PARSLEY POTATOES, SUGAR SNAP PEAS
or
BRAISED LAMB: DAUPHINOIS POTATOES, GREEN BEANS, BABY CARROTS
VEGETARIAN: MIXED VEGETABLE CURRY, TURMERIC BASMATI RICE, MINI PITA BREAD
Please note that the above menu is valid from 01ST APRIL - 30TH JUNE, 2014
 
AIR JAMAICA NORTHBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

MBJ/JFK

KIN/JFK

KIN/FLL

07
15
31

HOT BREAKFAST

CHEESE-MUSHROOM OMELETTE: SAUTÉ OF POTATOES WITH PEPPERS
or
ACKEE AND CALLALOO FRITTERS: FRIED PLANTAIN, SAUTÉ OF PATCHOI

VEGETARIAN: 3-BEAN STEW, SAUTÉ OF POTATOES WITH PEPPERS, PATCHOI

MBJ/JFK

KIN/JFK

KIN/YYZ

11
17
79
LUNCH/DINNER
GRILLED CHICKEN BREAST: FRUITY-CURRY SAUCE, PARSLEY RICE, VEGETABLE MEDLEY
or
GUINNESS BEEF STEW: CREAMED SWEET POTATOES, BROCCOLI FLORETTES, ROASTED VEGETABLES
or
PAN-SEARED SALMON: LEMON-CAPER SAUCE, ROASTED POTATOES, CARROTS, SUGAR SNAP PEAS

VEGETARIAN: VEGETABLE LASAGNE

KIN/FLL

MBJ/FLL

KIN/NAS

NAS/KIN

KIN/MCO
33
39
63
62
474
COLD SNACK
CHICKEN SNACK: CHICKEN PASTA SALAD
or
FISH SNACK: FISH-CREAM CHEESE WRAP
VEGETARIAN: GRILLED VEGETABLE TORTILLA
Please note that the above menu is valid from 01ST APRIL - 30TH JUNE, 2014
 
AIR JAMAICA SOUTHBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

JFK/MBJ

10

HOT BREAKFAST

SCRAMBLED EGGS: GRILLED LAMB SAUSAGE, SAUTÉ OF POTATO AND PEPPERS
or
CHICKEN KEBAB: ALOO JEERA , KALA CHANNA, AJWAIN POORI, TOMATO CHUTNEY
(Cumin Potatoes, Black Channa Stew, Spicy Potato-Chickpea Puff Bread)
or
VEGETARIAN: MOONG DHAL PALAK, CHANNA MASALA, AJWAIN POORI, TOMATO CHUTNEY
(Moong Bean Dhal with Spinach, Curried Channa, Spicy Potato-Chickpea Puff Bread )

JFK/MBJ

JFK/KIN

06
14
LUNCH/DINNER
TANDOORI CHICKEN: KORMA SAUCE, PUNJABI ROTI, DHAL PANCHARATTAN (5-Lentil Stew)
or
LAMB CHILLI: VEGETABLE BIRYANI (Indian-Style Fried Rice),BHINDI MASALA (Ochro with Tomato & Onion)
or
PAN-SEARED COD: TOMATO SAUCE, CORN STUFFING, VEGETABLE MEDLEY WITH COCONUT

VEGETARIAN: VEGETABLE BIRYANI (Indian-Style Fried Rice), DAKKOUS SAUCE (Spicy Tomato Sauce)

YYZ/KIN

78

DINNER
GRILLED CHICKEN BREAST: MAPLE-THYME BUTTER, WILD RICE, GREEN BEAN BUNDLE
or
BRAISED BEEF SHORT RIBS: HANGHAI NOODLES, PORTOBELLO MUSHROOMS, BROCCOLI FLORETTES, PUMPKIN
or
PAN-FRIED RED SNAPPER: LEEK-TOMATO SAUCE, POTATO SAUTÉ, CARROT & ZUCCHINI JULIENNE

VEGETARIAN:SHANGHAI NOODLES, PORTOBELLO MUSHROOMS, BROCCOLI FLORETTES, CARROTS

JFK/KIN

16

HOT SNACK


EGG SNACK:
SCRAMBLED EGG BISCUIT, GRILLED CHICKEN SAUSAGE, FALAFEL (Fried Chick Pea Ball)
or
FISH SNACK: SALTFISH AND CALLALOO WRAP, TAMARIND CHUTNEY

VEGETARIAN: BHUJIA BREAD, MOONG DHAL KACHORI, VEGETABLE PATTIE
(Spicy Aloo-Vegetable Bread, Fried Moong Bean Dhal Fritter, Vegetable Pattie)

FLL/MBJ

FLL/KIN

FLL/KIN

MCO/KIN

30
32
36
475

COLD SNACK


CHICKEN SNACK:
TANDOORI CHICKEN SALAD
or
FISH SNACK: JERK FISH SANDWICH

VEGETARIAN: ASIAN-STYLE VEGETABLE SANDWICH

Please note that the above menu is valid from 01ST APRIL - 30TH JUNE, 2014
 
 
Economy Class Entrees

We offer our Economy Class passengers the following entrees. Should you have a special dietary requirement such as vegetarian (VGML), diabetic (DBML), gluten intolerant (GFML), child (CHML), Moslem (MOML) or any other special meal (SPML) due to a food allergy or other dietary restrictions, be sure to advise the Customer Service Agent at the time of booking or indicate your selection when booking online.

CARIBBEAN AIRLINES NORTHBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

POS/JFK

POS/JFK

POS/MIA

GND/YYZ

420
422
484
608

HOT BREAKFAST

SCRAMBLED EGGS, TURKEY BACON
VEGETARIAN: TOFU SAUTÉ, POTATO WEDGES, FRIED PLANTAIN, SPINACH

POS/KIN

BGI/KIN

474
414

HOT BREAKFAST

EGG: SCRAMBLED EGGS, TURKEY BACON
or
VEGETARIAN: TOFU SAUTÉ, POTATO WEDGES, FRIED PLANTAIN, SPINACH

POS/JFK

POS/FLL

POS/MCO

POS/JFK

POS/JFK

GEO/JFK

POS/JFK

POS/YYZ

GEO/YYZ

POS/YYZ

424
480
482
500
524
526
530
600
606
610

 

LUNCH/DINNER

 

SWEET & SOUR CHICKEN: CHINESE-STYLE NOODLES WITH VEGETABLES

VEGETARIAN: SWEET & SOUR TOFU, EGGLESS NOODLES WITH VEGETABLES

SXM/KIN

ANU/KIN

456
458

LUNCH/DINNER

CHICKEN: SWEET & SOUR CHICKEN, CHINESE STYLE NOODLES WITH VEGETABLES
or
VEGETARIAN: SWEET & SOUR TOFU, EGGLESS NOODLES WITH VEGETABLES
 

POS/JFK

510
520

HOT SNACK

TURKEY-CHEESE-VEGETABLE WRAP
 
VEGETARIAN: TOFU-CHEESE-VEGETABLE WRAP (VEGAN)
 


POS/CCS

POS/CCS

CCS/POS

CCS/POS

300
310
301
311

PACKAGED
SNACK

BISCUITS
Please note that the above menu is valid from 01ST APRIL - 30TH JUNE, 2014
 
 
CARIBBEAN AIRLINES SOUTHBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

JFK/POS

JFK/POS

521
521

HOT BREAKFAST

SCRAMBLED EGGS BENEDICT WITH TURKEY HAM AND CHEESE, ROASTED POTATOES


VEGETARIAN:MOONG DHAL PALAK, CHANNA MASALA, AJWAIN POORI, TOMATO CHUTNEY
(Moong Bean Dhal with Spinach, Curried Channa, Spicy Potato-Chickpea Puff Bread )

JFK/POS

JFK/POS

FLL/POS

MIA/POS

MCO/POS

JFK/POS

421
423
481
483
485
525

LUNCH/DINNER

CHEESE TORTELLINI PASTA WITH CHICKEN, ALFREDO SAUCE, TOMATO CONCASSE
 
VEGETARIAN: VEGETABLE BIRYANI (Indian-Style Fried Rice), DAKKOUS SAUCE (Spicy Tomato Sauce)
YYZ/GND

YYZ/POS

 

609
611

LUNCH/DINNER

CHICKEN PARMIGIANA, PENNE PASTA, TOMATO SAUCE


VEGETARIAN:BASMATI RICE, LENTIL DHAL, PANEER WITH GREEN PEAS

KIN/BGI

KIN/SXM

KIN/ANU

KIN/POS

415
457
459
475

LUNCH/DINNER

 

CHICKEN: SWEET & SOUR CHICKEN, CREAMED POTATOES, GREEN BEANS, CARROTS
 

VEGETARIAN: VEGETABLE CURRY, WHITE RICE, GREEN BEANS, CARROTS

JFK/POS

JFK/POS

JFK/GEO

JFK/POS

425
501
527
531

HOT SNACK

SMOKED TURKEY-SWISS CHEESE SANDWICH
 
VEGETARIAN: MIXED VEGETABLE WRAP

YYZ/POS

YYZ/GEO

601
607

HOT SNACK

JERK TURKEY SANDWICH
VEGETARIAN: GRILLED VEGETABLE SANDWICH
Please note that the above menu is valid from 01ST APRIL - 30TH JUNE, 2014
 
CARIBBEAN AIRLINES EAST/WESTBOUND

ROUTE

FLIGHT

MEAL TYPE

ENTRÉE/SNACK OPTIONS

POS/LGW

902

HOT DINNER

SWEET & SOUR CHICKEN: CHINESE-STYLE NOODLES WITH VEGETABLES
or
PAN-FRIED MAHI MAHI: TOMATO SAUCE, PARSLEY POTATOES, MIXED VEGETABLES
 
VEGETARIAN: SWEET & SOUR TOFU, EGGLESS NOODLES WITH VEGETABLES

LGW/POS

903

HOT LUNCH
ROASTED CHICKEN: GRAVY, ROASTED POTATOES, BROCCOLI, CARROTS
or
BEEF LASAGNE

 

VEGETARIAN: MIXED VEGETABLE CURRY, TURMERIC BASMATI RICE, MINI PITA BREAD
Please note that the above menu is valid from 01ST APRIL - 30th JUNE, 2014
 
AIR JAMAICA NORTHBOUND

ROUTE

FLIGHT

MEAL TYPE

SANDWICH/SNACK OPTIONS

MBJ/JFK

KIN/JFK


07
15

HOT BREAKFAST

CALLALOO & CODFISH, FRIED DUMPLING, PLANTAIN
 
VEGETARIAN: BRAISED CALALOO, FRIED DUMPLING, PLANTAIN

MBJ/JFK

KIN/JFK

KIN/YYZ

11
17
79

LUNCH/DINNER CHICKEN: SWEET & SOUR CHICKEN, CREAMED POTATOES, GREEN BEANS, CARROTS

or

VEGETARIAN: VEGETABLE CURRY, WHITE RICE, GREEN BEANS, CARROTS

KIN/FLL

KIN/FLL

MBJ/FLL

MBJ/KIN/NAS

KIN/MCO

31
33
39
63
474
NIL BEVERAGE SERVICE
Please note that the above menu is valid from 01ST APRIL - 30TH JUNE, 2014
 
AIR JAMAICA SOUTHBOUND

ROUTE

FLIGHT

MEAL TYPE

SANDWICH/SNACK OPTIONS

JFK/MBJ

10

HOT BREAKFAST SCRAMBLED EGGS BENEDICT WITH TURKEY HAM AND CHEESE, ROASTED POTATOES

VEGETARIAN:
MOONG DHAL PALAK, CHANNA MASALA, AJWAIN POORI, TOMATO CHUTNEY
(Moong Bean Dhal with Spinach, Curried Channa, Spicy Potato-Chickpea Puff Bread )

JFK/MBJ

JFK/KIN


06
14

LUNCH/DINNER

CHEESE TORTELLINI PASTA WITH CHICKEN, ALFREDO SAUCE, TOMATO CONCASSE
 
VEGETARIAN: VEGETABLE BIRYANI (Indian-Style Fried Rice), DAKKOUS SAUCE (Spicy Tomato Sauce)

YYZ/KIN

78

LUNCH/DINNER CHICKEN PARMIGIANA, PENNE PASTA, TOMATO SAUCE

VEGETARIAN:
BASMATI RICE, LENTIL DHAL, PANEER WITH GREEN PEAS

JFK/KIN

16

HOT SNACK

SMOKED TURKEY-SWISS CHEESE SANDWICH
 
VEGETARIAN: MIXED VEGETABLE WRAP

FLL/MBJ

FLL/KIN

FLL/KIN

NAS/KIN/MBJ

MCO/KIN

30
32
36
62
475
NIL BEVERAGE SERVICE
Please note that the above menu is valid from 01ST APRIL - 30TH JUNE, 2014
 
 
 

Pre-reserving general seats

For convenient travel, Caribbean Airlines offers the option of pre-reserving your seat. Our reservation agents and travel service providers (Travel Agents) will be happy to make these arrangements for you. Additionally, this option is available to our customers who book on our website and for customers who utilize web-check-in 36 to 3 hours prior to departure.

Requests can be made up to 11 months before your departure date, provided you have a confirmed booking with us. Certain seats are not available for advance seat selection (inclusive of bulkhead seats, emergency exits seats and seats before and after the emergency exits seats) and will only be assigned at the airport. We encourage our taller passengers to arrive early at check-in and we will try our best to assign seat with extra leg-room once you meet our aviation requirements; this is also subject to availability.

Pre-reserving infant seats

An infant (a child up to two (2) years of age), will be entitled to a seat once the child’s fare has been purchased. In all other cases the parent/guardian will be required to hold the infant for the entire journey, in accordance with FAA/CAA laws. Bassinets and sky cots are not available on any of our aircraft types.

Securing your reserved seat

You are advised to observe the required three (3) hour check-in requirement for international flights and two (2) hour check-in requirement for domestic flights. International flights close one hour prior to the scheduled departure time and domestic flights close forty (40) minutes prior to the scheduled departure time; if you do not reach the airport in ample time you run the risk of losing your preferred seat.


Exit Row Seats
 
Civil Aeronautics Administration (CAA) regulations
In accordance with Civil Aeronautics Administration (CAA) regulations and to assure cabin safety the exit row seats cannot be assigned to passengers who fall within the following categories:
1) Lacking sufficient dexterity in both arms, hands and legs:
  to expeditiously reach the emergency exit
  to reach upward, sideways and downward to the location of the emergency exit operating mechanisms
  to grasp and push, pull, turn or otherwise manipulate those mechanisms
  to remove obstructions and maintain balance while removing those obstructions
  to exit expeditiously
  to assist others in evacuating the aircraft
2) Under the age of sixteen (16) years
3) Unaccompanied minors
4) Passengers with the responsibility of caring for infants and/or small children
5) Inability to read and understand instructions related to emergency evacuation provided by the airline or to understand oral commands given in the English Language
6) The inability to adequately convey information orally to other passengers
7) Passengers with a hearing and/or visual impairment
8) A non-discernable condition that may cause the person bodily harm if he/she performed one or more of the applicable functions
 
Possible exit seat requirements
If you have been assigned an exit seat, you maybe asked to perform the following functions when cabin crew is not available
  Locate the emergency exit
  Recognize the emergency exit opening mechanism and operating instructions
  Understand the instructions for opening the emergency exit and follow oral instructions and hand signals given by a crewmember
  Operate the emergency exit
  Exit the aircraft expeditiously
  Assess, select and follow a safe path away from the emergency exit
If you are unable or do not wish to perform these functions please notify the Customer Services Agent at Check-in or the Cabin Crew to be reseated.
 

All Caribbean Airlines airport offices have wheelchairs available for our customers. At North America, UK, and Trinidad, jet bridges are used. At all other stations, special equipment is provided to board customers who cannot climb the stairs of the aircraft.

This service is extended to elderly passengers, passengers with minor leg or foot injuries or any passenger whose mobility is hampered and would experience discomfort in boarding the flight in the usual manner.

What types of wheelchair services do Caribbean Airlines offer?
We offer three types of wheelchair services. They are:
Ramp (WCHR)

Passengers who are able to ascend/descend aircraft steps and make own way to/from the cabin seat.


Steps (WCHS)
 
Passengers who are unable to ascend/descend steps, but are able to make own way to/from the cabin seat.
Cabin (WCHC)

Passengers who are completely immobile and require carrying or support to/from the cabin seat. This type of service will require you to complete an Incapacitated Handling Advice Form (INCAD). Passenger must be accompanied by an able/responsible adult.
Who do I contact and what documentation do I need to complete?
You are required to complete the Caribbean Airlines Medical Advice (MEDA) Form and indicate which type of wheelchair service is needed. If you need Cabin/WCHC service, the form is to be completed by your doctor and if necessary, endorsed by a Caribbean Airlines company doctor, before you are accepted for travel. The MEDA form is available from any of our reservations offices or as a PDF download.
How much notice do I need to give Caribbean Airlines?
We recommended you make your request at least two weeks prior to your flight departure, except in the case of Ramp/WCHR requests, which requires at least 24 hours notice.
Is there any cost for this service?
Caribbean Airlines provides this service free of charge. We will check-in your personal wheelchair free of charge along with your luggage. Battery-powered wheelchairs, with dry cell, wet cell, gel cell, or non-spillable electric storage batteries, are acceptable, but certain safety procedures are to be followed in preparing the wheelchair for carriage. Guidelines are found in our dangerous goods section.Our Reservations personnel will be happy to answer any specific questions you may have. Caribbean Airlines will also provide you with an attendant at no additional charge to assist you in moving through the airport.
Using your own wheelchair
Caribbean Airlines is happy to accommodate customers who prefer to use their own wheelchairs to, from the gate area, and during lengthy layovers. Where the connecting time between flights is short, you may prefer to use our wheelchair service to expedite transportation to the connecting flight.

Apart from the types of wheelchairs we offer, the following are the other types of wheelchairs available, and fall into one of the following categories:
Dry Cell Battery (WCBD)
Wheelchair to be transported by the passenger which may require advance notification/ preparation, assembly or disassembly. Weight and dimensions may be specified. Wheelchair and battery must be claimed and rechecked at each  interline transfer point - required only for use by / between US carriers.
Wet Cell Battery (WCBW)
Wheelchair to be transported by a passenger. May require advance notification /  preparation, assembly / disassembly. Weight and dimensions may be specified.  Wheelchair and battery must be reclaimed and rechecked at each interline  transfer point - required only for use by / between US carriers.
Manual Powers (WCMP)
Wheelchair to be transported by a passenger. Weight and dimensions may be
specified - required only use by / between US carriers.

Your personal wheelchair or mobility aid will only be accepted as checked baggage on Caribbean Airlines aircraft and must meet the following requirements -
1. All Dry Cell batteries used in the said wheelchair or mobility aid must meet the requirement of IATA dangerous goods regulations for dry batteries; the batteries must be disconnected; the battery terminals must be insulated to prevent accidental short circuits; the batteries must be securely attached to the wheelchair or mobility aid.
2. The wheelchair or mobility aid with spillable batteries must be loaded, stowed, secured and unloaded always in an upright position, the battery disconnected, the battery terminals insulated to prevent accidental short circuits and the battery securely attached to the wheelchair or mobility aid.
3. If the wheelchair or mobility aid cannot be loaded, stowed, secured and unloaded always in an upright position, the battery must be removed and the wheelchair may then be carried as checked baggage without restriction. The removed battery must be carried in strong, rigid packaging as follows:
Packaging must be leak-tight, impervious to battery fluid and be protected against upset by securing to pallets or by securing them in Cargo compartments by using restraining straps brackets or holders..
Batteries must be protected against short circuits, secured upright in these packaging and surrounded by compatible absorbent material sufficient to absorb their total liquid contents.
Packaging must be marked – “battery, wet, with wheelchair” or “battery, wet, with mobility aid” and be labelled with the corrosive label and with the package orientation label
Wheelchairs/mobility aids with gel type batteries do not require the battery to be disconnected provided the battery terminals are insulated to prevent accidental short circuit.

Note: - Dry batteries are sealed, non-vented batteries of the type used in flashlights or for operation of small apparatus. They contain zinc salt and other solids, or may be of nickel cadmium type or other combinations or metals.
 
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