Travelling in a group? Caribbean Airlines’ Group Desk is standing by to guide you through the simple process of booking your group. Please review the guidelines below effective 15 January 2012

At this time bookings for the Kingston Montego Bay route can only be accepted as a connection service and not as a domestic routing

GROUP QUALIFICATIONS
International groups must consist of ten (10) persons or more to qualify for a group discount.
The group must depart and arrive together.
All groups must be affinity groups with a leader.
Children under the age of 2 years are not included in the minimum requirement outlined above
Domestic groups (Port of Spain/Tobago/Port of Spain) must consist of 20 persons or more. No group discounts are applicable on this route.

PLEASE NOTE
For children’s groups every six (6) children age 2 -11 years, at least one (1) accompanying adult is needed
APPLYING DISCOUNTS
The group discount is 7% for all markets.
No group discounts are allowed on X class, U, S class, business class and limited duration fares.

RESTRICTIONS
Groups are not permitted on codeshare flights
DEPOSIT AND PAYMENT OPTIONS
All groups must provide a deposit payment of 20% of total base fare. Applicable country taxes must be paid on deposits (e.g. VAT).
All deposits are non-refundable.
The remaining 80% of base fare must be collected when full payment is made, along with applicable taxes and fees.
The only accepted forms of payment are: credit card or cash*. Only one form of payment per transaction will be accepted.
Deposits and full payments must be made within the specified time limit requirements detailed below.
 

*Please refer to your local Caribbean Airlines selling office for further details.

 
INTERNATIONAL OPTION
  Booking Period
(prior to departure)
Deposit Time Limit
(required after
confirmation)
Full Payment/Ticketing Time Limit
90 days+ 30 days after booking 30 days prior to departure
46-89 days 14 days after booking 25 days prior to departure
21-45 days None 7 days after booking
08-20 days None 3 days after booking
Within 7 days None Within 7 days




DOMESTIC OPTION (POSTAB vv)
  Booking Period
(prior to departure)
Deposit Time Limit
(required after
confirmation)
Full Payment/Ticketing Time Limit
60 days + None 7 days after booking
03 to 59 days None 2 days after booking
Within 2 days None Same day
 
 

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ABOUT OUR SERVICE

Caribbean Airlines has partnered with World Choice Travel, a division of Travelocity, to offer on-line access to hotels, car rentals, cruises and tours reservations. World Choice Travel (WCT), a member of the ASTA (American Society of Travel Agents) and IATAN (International Airlines Travel Agent Network). WCT is also registered as a seller of travel with the State of Florida - Fla. Seller of Travel Reg. No. ST34200.


Damaged

If your luggage has been damaged, you should notify a Caribbean Airlines Representative before leaving the airport as this substantiates that the damage occurred while in our care. Based on the extent of your damage, we will take a report. A written claim must be submitted within seven (7) days.

IMPORTANT:
Caribbean Airlines does not accept in or as checked baggage fragile, perishables or valuable articles including without limitation money, jewellery, eye wear, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artifacts, manuscripts, irreplaceable books or publications, medication, keys, camera and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, thesis etc.), or electronic equipment (videos, stereos, computers). These items should not be placed in checked baggage but can be taken onboard (subject to carry-on baggage restrictions).

Except as may be required by the Montreal Convention or Warsaw Convention, where applicable, Caribbean Airlines will not accept liability for fragile, perishable or valuable articles including without limitation the following:

Loss of protruding parts such as wheels, pull straps, pockets, handles nor for damage such as nicks, scratches, scuff marks, dents, cuts, soils: damage to wheels, handles, pockets, locks, zippers, pull straps or for damage due to over packing and manufacturer's defects.
Damage or loss to electronic devices including camera equipment cash and jewellery, medication, business documents in checked or un-checked luggage
Damage arising from our compliance with applicable laws or government rules and regulations or from your failure to comply with same.


Additionally, the airline is not liable for any damage resulting from inspections by the authorities responsible for security screening. If you believe your damaged baggage is the result of an inspection, you may contact Canadian Air Traffic Security Authority (CATSA) or Transportation Security Administration (TSA) directly.

When filing a Baggage Claim you are required to submit your Property Irregularity Report (PIR), Claim Form, Copy of your Boarding Pass and Baggage Tags. The time bar rules applies: twenty (21) days for delayed and seven (7) days for damaged bags. (Article 31). All claims should be accompanied by supporting documents e.g. Hotel bills and transportation receipts, etc.

Download Baggage Claim Form or Submit Baggage Claim Form Online

Send to: 
Caribbean Airlines Customer Relations Department
National Mail Centre P.O. Box 2094 Piarco, Trinidad, W.I.
Fax: +1 868-669-0336 



Missing & Delayed

If your checked-in baggage does not arrive with you at the airport, please locate a Caribbean Airlines Representative and advise them of the situation. Caribbean Airlines will do all possible to have your baggage returned to you within 48 hours. You will need to produce your ticket and boarding pass as the baggage identification sticker/number is placed on this document. This will aid in tracing the bags’ whereabouts. You will also be required to complete and sign a Property Irregularity Report (PIR) Form (Please note that this must be done before leaving the airport).


If the bag/s has been delayed you would be offered two options:
1. To have the bag/s delivered to your home
2. Return to the airport to collect your bag/s


Conditions as they apply to each option:-
1. You will need to complete and sign a Passenger Declaration Form, advising Customs that Caribbean Airlines has been given permission to clear the bag/s on your behalf. The airline personnel can clear your bag/s only if the contents are non-dutiable. In this instance the bag/s will be sent to the address provided, without charge.

2. If the contents are deemed dutiable by Customs you will be required to come to the airport to clear your own bag/s, or if you chose to return to the airport to collect your bag, you will be reimbursed for your travel costs (as per Caribbean Airlines company policy).

If your baggage has not been located within seven (7) days, a claim should be filed with the airline. At this point, a secondary search will be initiated. You will be contacted immediately should we be successful in locating your baggage. On the other hand, if our efforts are to no avail, your claim will be settled in accordance with the applicable international conventions.

Claims for interim expenses due to delayed delivery of baggage / claims for missing baggage must be filed within twenty-one (21) days.

Note:
Caribbean Airlines will reimburse passengers for expenses related to baggage delay, such as the purchase of necessary items, as required by the Montreal Convention and otherwise at its discretion


Important:
Caribbean Airlines does not accept in or as checked baggage fragile, perishable or valuable articles including without limitation money, jewellery, perishables, eyewear, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artifacts, manuscripts , irreplaceable books or publications, medication, keys, cameras and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, theses etc.), or other similar valuables, fragile items, electronic equipment (videos, stereos, computers). These items should not be placed in checked baggage but can be taken onboard (subject to carry-on baggage restrictions).

Except as may be required by the Montreal Convention or Warsaw Convention, where applicable, Caribbean Airlines will not accept liability for fragile, perishable or valuable articles including without limitation the following:


Loss of protruding parts such as wheels, pull straps, pockets, handles, nor for damage such as nicks, scratches, scuff marks, dents, cuts, soils: damage to wheels, handles, pockets, locks, zippers, pull straps or for damage due to over packing and manufacturer's defects.
Damage or loss to electronic devices including camera equipment, cash, jewellery, medication, business documents in checked or un-checked luggage.
Damage arising from our compliance with applicable laws or government rules and regulations or from your failure to comply with same.

Additionally the airline is not liable for any damage resulting from inspections by the authorities responsible for security screening. If you believe your damaged baggage is the result of an inspection, you may contact Canadian Air Traffic Security Authority (CATSA) or Transportation Security Administration (TSA) directly.

Download Baggage Claim Form
or Submit Baggage Claim Form Online

Send to: 
Caribbean Airlines Customer Relations Department
National Mail Centre P.O. Box 2094 Piarco, Trinidad, W.I.
Fax: +1 868-669-0336 


Lost & Found

If you have left an item on your flight or at the airport, please contact Customs or the Lost and Found Office of the airport at your departure or arrival points


Be sure to note the following restrictions on boxes, excess, oversize or overweight luggage as these items
are not allowed as baggage on any Caribbean Airlines flights during the following travel periods:


 
Hand Baggage and Baggage Embargo
 

Baggage Embargo for 2014/ 2015:

Baggage embargo period for Christmas 2014/2015 is December 13th, 2014 to January 4th, 2015. During this period, policies with regard to the non-acceptance of boxes, excess pieces, excess weight, etc. will be strictly enforced.


Hand Baggage:


One carry-on piece is allowed not exceeding 45 inches in total dimensions and 10 kg in weight. A purse, laptop bag, or briefcase not exceeding 36 inches in total dimensions can also be accommodated.

Please ensure all handbags taken at the gate are correctly tagged and labeled, all valuables and medication must be removed.

Note: The established is applicable to all Non-Revenue, Space Available customers

 

Dangerous goods are articles or substances which are capable of posing a risk to health, safety, property or the environment. The carriage of these materials by air transport is strictly regulated.

Our acceptance of Dangerous Goods is in accordance with International Civil Aviation Organisation (ICAO) Technical Instructions and International Air Transport Association (IATA) Dangerous Goods Regulations and all applicable domestic and international rules, and regulations will apply.

You are strictly forbidden to carry the following items in your carry-on, checked baggage or on your person.

1. Security attaché case, cash boxes, cash bags etc which may contain lithium batteries and/or pyrotechnic materials except as permitted in 2.3.26 of the IATA DGR
2. Disabling devices such as mace, pepper spray etc containing an irritant or incapacitating substance.
3. Liquid oxygen canisters.
4. Electro Shock Weapons.
5. Strike Anywhere Matches
6. Blue Flame or Cigar Lighters

You may however carry the following items in your carry-on and/or checked baggage in keeping with the descriptions provided:

Alcoholic beverages (Under 70% alcohol by volume)
Avalanche rescue backpack (Checked / Carry-on)
Boxed cartridges for sporting purposes (Checked Baggage Only)
Camping stoves and fuel containers (Checked Baggage Only)
Carbon dioxide solid (Dry Ice) (Checked / Carry-on)
Chemical agent monitoring equipment (Checked / Carry-on)
Electronic devices containing fuel cells systems
Electronic devices containing lithium or lithium ion cells or batteries
Gas cylinders containing non-flammable, non-toxic gas
Hair curlers containing hydrocarbon gas (Gas refills not permitted)
Heat producing articles (Checked / Carry-on)
Insulated packaging containing refrigerated liquid nitrogen (Checked / Carry-on)
Meals ready to eat (MRE)
Mercurial barometer or thermometer (Carry-on Only)
Non-radioactive medicinal or toilet articles (toiletries) including aerosols
Radiosotopic cardiac pacemakers or other devices
Safety matches and cigarette lighters (on the person)
Wheelchairs or other powered battery mobility devices (Checked Baggage Only)

Note that passengers requiring the use of oxygen during flight must make a request to Caribbean Airlines at time of booking. See our procedure to request oxygen.

Some Dangerous Goods are too dangerous to be carried on passenger aircraft; others may be carried on cargo aircraft only. You will find details on how to freight items not allowed in your carry-on and checked baggage in our Cargo section.

The following common items that may contain Dangerous Goods MUST be declared to Caribbean Airlines for further scrutiny.

Breathing apparatus
Camping equipment
Cars, car parts
Cylinders
Dental apparatus
Diagnostic specimens
Diving equipment
Drilling and mining equipment
Electrical equipment
Electrically powered apparatus
Expeditionary equipment
Film crew or media equipment
Frozen embryos
Frozen fruit, vegetables etc., with Dry Ice as a refrigerant
Fuel control units
Fuels
Hot air balloon
Household goods
Instruments
Laboratory/testing equipment
Machinery parts
Magnets and other items of similar material
Medical supplies
Oven cleaner
Pharmaceuticals
Photographic supplies
Repair kits
Samples for testing
Spray starch
Swimming pool chemicals
Switches in electrical equipment or instruments
Tool boxes
Torches
Vaccines
Vehicle shocks

Please refer to www.tsa.gov/traveler-information/prohibited-items for permitted and prohibited items.

 

 

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