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Travel between Toronto and the Caribbean, Guyana, Suriname or Caracas
Tickets purchased on/after April 1, 2016 for travel on/after May 1, 2016*

Economy
Weight - 23 kg/ 50 lb per bag
Size - (H+W+L): 157cms (62ins)

First checked bag – Complimentary
Second checked bag – US $30/ CA$35*
Third checked bag – US $100
Fourth Checked bag – US $175

Business
Weight - 23 kg/ 50 lb per bag
Size - (H+W+L): 157cms (62ins)

First checked bag – Complimentary
Second checked bag – Complimentary
Third checked bag – Complimentary
Fourth checked bag – US $175

*Exceptions

  1. Customers ticketed in Business Class and Economy Flexible fare classes
  2. Caribbean Miles & 7th Heaven Rewards members in Executive Gold, Gold and Silver Tier levels
  3. Tertiary Students with valid student identification travelling on all routes excluding domestic travel between Trinidad and Tobago and travel between North America (USA & Canada) and Grenada.*

* Tertiary students travelling to/from Grenada and Toronto or USA
Effective March 01, 2016, tertiary students travelling to/from Grenada and Toronto or USA will be allowed one (1) free checked bag on tickets purchased in Economy non-flexible and semi-flexible fare classes.  The first checked bag and second checked bag will be free for passengers booked in fully flexible fare classes only, unless ticket was purchased on/before February 29, 2016.
Overweight/oversized bags or baggage in excess of checked baggage allowance will be accepted as checked baggage subject to availability and applicable fees. During the months of June, July, August, September, December 2016 and January 2017, overweight/oversized bags or baggage pieces in excess of checked baggage allowance will be accepted as cargo only.

 


Travel between USA and the Caribbean, Guyana and Suriname or Caracas
Tickets purchased on/after April 1, 2016 for travel on/after May 1, 2016*

Economy
Weight - 23 kg/ 50 lb per bag
Size - (H+W+L): 157cms (62ins)

First checked bag – Complimentary
Second checked bag – US $30/ CA$35*
Third checked bag – US $100
Fourth checked bag – US $175

Business
Weight - 23 kg/ 50 lb per bag
Size - (H+W+L): 157cms (62ins)

First checked bag – Complimentary
Second checked bag – Complimentary
Third checked bag – Complimentary
Fourth checked bag – US $175

*Exceptions

  1. Customers ticketed in Business Class and Economy Flexible fare classes
  2. Caribbean Miles & 7th Heaven Rewards members in Executive Gold, Gold and Silver Tier levels
  3. Tertiary Students with valid student identification travelling on all routes excluding domestic travel between Trinidad and Tobago and travel between North America (USA & Canada) and Grenada.*

* Tertiary students travelling to/from Grenada and Toronto or USA
Effective March 01, 2016, tertiary students travelling to/from Grenada and Toronto or USA will be allowed one (1) free checked bag on tickets purchased in Economy non-flexible and semi-flexible fare classes.  The first checked bag and second checked bag will be free for passengers booked in fully flexible fare classes only, unless ticket was purchased on/before February 29, 2016.
Overweight/oversized bags or baggage in excess of checked baggage allowance will be accepted as checked baggage subject to availability and applicable fees. During the months of June, July, August, September, December 2016 and January 2017, overweight/oversized bags or baggage pieces in excess of checked baggage allowance will be accepted as cargo only.

 


Travel within the Caribbean, Guyana and Suriname or Caracas**

Tickets purchased on/after April 1, 2016 for travel on/after May 1, 2016*

Economy
Weight - 23 kg/ 50 lb per bag
Size - (H+W+L): 157cms (62ins)

First checked bag – Complimentary
Second checked bag – US $30/CA$35*
Third checked bag – US $100
Fourth checked bag – US $175

Business
Weight - 23 kg/ 50 lb per bag
Size - (H+W+L): 157cms (62ins)

First checked bag – Complimentary
Second checked bag – Complimentary
Third checked bag – Complimentary
Fourth checked bag – US $175

*Exceptions

  1. Customers ticketed in Business Class and Economy Flexible fare classes
  2. Caribbean Miles & 7th Heaven Rewards members in Executive Gold, Gold and Silver Tier levels
  3. Tertiary Students with valid student identification travelling on all routes excluding domestic travel between Trinidad and Tobago and travel between North America (USA & Canada) and Grenada.*

* Tertiary students travelling to/from Grenada and Toronto or USA
Effective March 01, 2016, tertiary students travelling to/from Grenada and Toronto or USA will be allowed one (1) free checked bag on tickets purchased in Economy non-flexible and semi-flexible fare classes.  The first checked bag and second checked bag will be free for passengers booked in fully flexible fare classes only, unless ticket was purchased on/before February 29, 2016.
Overweight/oversized bags or baggage in excess of checked baggage allowance will be accepted as checked baggage subject to availability and applicable fees. During the months of June, July, August, September, December 2016 and January 2017, overweight/oversized bags or baggage pieces in excess of checked baggage allowance will be accepted as cargo only.

 


 

Domestic Travel between Trinidad and Tobago

Tickets purchased on/after February 1, 2015 for travel on/after April 15, 2015

Economy
Weight - 23 kg/ 50 lb per bag
Size - (H+W+L): 157cms (62ins)

Excess Baggage – TTD 3.45 per kg

 
Place your name address and telephone number on the inside and outside of your baggage.

Be sure to pack your photo ID, medicine, jewelry, electronic devices, film and cameras in your carry-on baggage, not your checked baggage.

Remove straps or any protruding objects from your baggage and these items may get caught on the conveyor belt and cause damage to your baggage.

Please don’t over-pack as this places considerable strain on seams, zippers and the overall frame of your baggage.

Use luggage that is sturdy and able to withstand the rigors of travel.

Always be mindful of our baggage allowance and the baggage allowance of your connecting carrier (if any).

Lock your bags - we recommend that you lock your bags with an approved TSA (Transportation Security Administration) lock.

Please refer to www.tsa.gov/travelers/ for permitted and prohibited items.
 
 

PAYMENT OPTIONS

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Payment Types and Options Online

Caribbean Airlines offers various payment types and methods to enable you to purchase your tickets online:

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Visa

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MasterCard

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American Express

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UATP

3D Secure - Verified by Visa and MasterCard SecureCode

Caribbean Airlines is dedicated to providing secure online payments methods. We use an extra level of security for Visa and MasterCard payments, which protects you from the unauthorized use of your credit card. 3D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode. To find out if your financial institution is enrolled, register now or simply learn more about the programs, visit Verified by Visa or MasterCard SecureCode websites.

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If your financial institution is not enrolled, you will complete your purchase in a normal manner.

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If your financial institution is enrolled and you are not enrolled, upon submitting your purchase, you will be redirected to their website to register. Depending on your issuing bank’s registration process, you may be allowed to register and complete your purchase at the same time, or you may have to restart your booking.

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If your financial institution is enrolled and you are enrolled, you will be redirected to your issuing bank’s website and greeted with a personal message you previously set (this helps confirm you are not dealing with a fraudulent website). You will then be asked for your secret password and to confirm your identity. After you have entered your password correctly, you will be returned to Caribbean Airline’s Reservation Confirmation page, and this confirms your purchase completed successfully.

3D-Secure Illustrated

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24-hour Reservation Policy

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Where a reservation is made with payment, such reservation may be cancelled within 24 hours with a full refund to the original form of payment without penalty if the reservation is made seven (7) days or more prior to the scheduled departure.

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Where a reservation is made with payment, such reservation may be changed with the applicable change fee penalty and any difference in airfare will be applied plus all local taxes.

Payment Issues Tips

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Do not reload, refresh or use the back browser button while payment is in progress or appears to have stalled.

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My financial institution is enrolled and I received a blank page. The 3-D Secure protocol performs the redirection to your issuing bank so you need to report this to them right away; send your bank a snapshot of the whole page to share what you experienced. You can check with Caribbean Airlines to ensure your booking did not complete before retrying the transaction.

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