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Place your name address and telephone number on the inside and outside of your baggage.

Be sure to pack your photo ID, medicine, jewelry, electronic devices, film and cameras in your carry-on baggage, not your checked baggage.

Remove straps or any protruding objects from your baggage and these items may get caught on the conveyor belt and cause damage to your baggage.

Please don’t over-pack as this places considerable strain on seams, zippers and the overall frame of your baggage.

Use luggage that is sturdy and able to withstand the rigors of travel.

Always be mindful of our baggage allowance and the baggage allowance of your connecting carrier (if any).

Lock your bags - we recommend that you lock your bags with an approved TSA (Transportation Security Administration) lock.

Please refer to www.tsa.gov/travelers/ for permitted and prohibited items.
 
 
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PAYMENT OPTIONS

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Payment Types and Options Online

Caribbean Airlines offers various payment types and methods to enable you to purchase your tickets online:

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Visa

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MasterCard

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American Express

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UATP

3D Secure - Verified by Visa and MasterCard SecureCode

Caribbean Airlines is dedicated to providing secure online payments methods. We use an extra level of security for Visa and MasterCard payments, which protects you from the unauthorized use of your credit card. 3D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode. To find out if your financial institution is enrolled, register now or simply learn more about the programs, visit Verified by Visa or MasterCard SecureCode websites.

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If your financial institution is not enrolled, you will complete your purchase in a normal manner.

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If your financial institution is enrolled and you are not enrolled, upon submitting your purchase, you will be redirected to their website to register. Depending on your issuing bank’s registration process, you may be allowed to register and complete your purchase at the same time, or you may have to restart your booking.

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If your financial institution is enrolled and you are enrolled, you will be redirected to your issuing bank’s website and greeted with a personal message you previously set (this helps confirm you are not dealing with a fraudulent website). You will then be asked for your secret password and to confirm your identity. After you have entered your password correctly, you will be returned to Caribbean Airline’s Reservation Confirmation page, and this confirms your purchase completed successfully.

3D-Secure Illustrated

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24-hour Reservation Policy

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Where a reservation is made with payment, such reservation may be cancelled within 24 hours with a full refund to the original form of payment without penalty if the reservation is made seven (7) days or more prior to the scheduled departure.

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Where a reservation is made with payment, such reservation may be changed with the applicable change fee penalty and any difference in airfare will be applied plus all local taxes.

Payment Issues Tips

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Do not reload, refresh or use the back browser button while payment is in progress or appears to have stalled.

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My financial institution is enrolled and I received a blank page. The 3-D Secure protocol performs the redirection to your issuing bank so you need to report this to them right away; send your bank a snapshot of the whole page to share what you experienced. You can check with Caribbean Airlines to ensure your booking did not complete before retrying the transaction.

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