Rewards are valid for round-trip or one way travel between two cities served by the carrier using the most direct route as defined by the reward that you redeem. You must have confirmed reservations and be ticketed for the entire trip before you begin reward travel. Once travel has commenced no changes to the itinerary will be permitted except in the case of date change.
Please ensure that duplicate reservations are not made for the same itinerary (i.e. reward booking and revenue booking) as this will result in cancellation of the first booking made.
Where one-way rewards are not offered, if you redeem your reward for a one-way ticket, the unused portion of your reward will be forfeited. Should you be using a one way reward, you must ensure that the terms of your visa allow for one way travel without a return ticket. If you elect to travel in a service class lower than the one in which you are ticketed, no credit to your account will be made.
Caribbean Airlines and its partners require picture identification at the time of check-in. You will also be required to present your passport upon collection of your ticket and maybe during the course of your travel.
Tickets should be paid for within the following guidelines:
Effective 01 February 2010 the following payment guidelines will apply. Bookings confirmed:
* Over 30 days. Payment due 14 days from date of booking
* 29 days to 15 days Payment due 7 days from date of booking
* 14 days to 5 days. Payment due 48 hours from date of booking
* 4 days to 1 day. Payment due same day of booking by 6:00pm
* Same day travel. Immediate ticketing
NOTE: Above payment guidelines are not applicable for peak periods, please contact Caribbean Miles Call Centre for further details.
Failure to adhere to these payment deadlines will result in cancellation of your reservation.
Please note, reward tickets do not earn additional miles, and should not be submitted for miles either at the time of reservation, at check-in, or at the Caribbean Miles Service Centre. See the section on “Conditions of Travel” for additional information.