Due to work currently being done to our reservations systems, booking and payment transactions will be interrupted from 7pm Friday 5 March until 11am Saturday 6 March 2010 on our website and from 7pm Friday 5 March until 10:30am Saturday 6 March 2010 at our ticketing offices and call centres. During this time, customers attempting to purchase tickets via these channels will not be able to make bookings or conduct payment transactions.
Alternative arrangements have been put in place to facilitate this maintenance work. On Saturday 6 March only, the following Caribbean Airlines’ Ticket Offices and Reservation and Information Call Centres will be open to accommodate customers:
* Caribbean Airlines Ticket Office - Carlton Centre, San Fernando: 10am to 2pm
* Caribbean Airlines Ticket Office - Nicholas Towers, Port-of-Spain: 10am to 2pm
* Caribbean Airlines General Reservations and Information Call Centre – (Trinidad - +1 868 625 7200; North America - +800 920 4225; Caribbean - +800 744 2225) 10am to 6pm
* Caribbean Miles Reservation and Information Call Centre - (+1 868 625 5540) 10am to 6pm
Caribbean Airlines apologises to its customers for the inconvenience caused and looks forward to having this transition completed by 10 am on Saturday 6 March to be better able to serve its customers. Customers should refer to our website www.caribbean-airlines.com for updates.
1. Why is Caribbean Airlines changing their check-in system?
In the efforts to streamline the airline’s operations this was one of the areas that was targeted for change. Together with the changes to our reservations system, SITA will enable us to offer a more convenient and efficient travel experience whilst saving on operating costs. After careful consideration and a thorough cost benefit analysis, the end result will be an improved customer check-in process.
2. Will it take longer to check-in?
It really is not supposed to take longer to check-in, but please bear with us as our staff gets accustomed to the new software and procedures.
3. What about my Caribbean Miles? Will this new system allow for MILES to be credited to my account?
Absolutely! Your miles will be credited just as it was with the previous system. Our website will continue to let you be able to view your miles and credits will be made as with the previous system.
4. What happened to my reserved seat? This seems to have disappeared!
In the transition to the new reservations system reserved seats may not be reflected in the new system. Do not worry! This is temporary and your seating will be shown once the transition is formally complete.
5. If I pre-selected a seat for a return journey will it still be there after Caribbean Airlines has installed its new system?
Customers can be assured that all of their information with regards to all our products and services like bookings, seat assignments, Caribbean Miles and Club Caribbean information will be retained on our new system.
6. What about connecting flights? Will these be affected in any way?
All information regarding connections will be protected in the new system.
7. I would like to check-in using the website. Will the system allow me to do this?
This function will not be available for use until 25 March 2010. We know that this is an inconvenience for our customers and we really appreciate your patience at this time as we switch our systems. Remember to arrive three hours in advance for your flight to allow for enough time for the check in process at the airport.