Caribbean Airlines announced today that in September it outperformed Industry Standards in on-time performance and luggage claims. The airline averaged a 91% on-time performance across its international network.

Caribbean Airlines maintained a perfect score of 100% of its flights leaving on-time for 10 days of the month. Since the beginning of the year, Caribbean Airlines maintained an 84% on-time performance. The United States Bureau of Transportation Statistics indicates that airlines operating in the US had an average on-time performance of 72% in the first three quarters of the year. “Our on-time performance is a clear indication of the operational success of Caribbean Airlines” says Executive Vice-President, Operations, Captain Ian Brunton. “Leaving on-time allows us to make best use of connections with other carriers, to increase customer satisfaction and to maximise revenue”. 

‘On time’ is defined, in accordance with normal industry standards, as departure within 15 minutes of scheduled departure time. 

Caribbean Airlines is also an industry leader in luggage performance ensuring passengers can be certain they will receive all their belongings on arrival at their destination. Since January the airline has received less than 1 claim per thousand passengers carried. Official data provided by governments show that North American performance averaged 8 claims and European 16 claims per thousand passengers. 

The September performance is followed by a strong operational performance in the first days of October where Caribbean Airlines is achieving above 95% on-time performance. The airline is consistently working on improving its performance and appreciates the efforts made by its customers to arrive at check-in and at departure gates on-time. Passengers using web check-in are also processed more rapidly ensuring a quicker access to their gates and ultimately helping the airline’s on-time performance.