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    • What is account pooling?

Account pooling is a facility which allows 2 or more members to link their individual account to a designated master account for purpose of accruing miles jointly.

    • How do I join an account pool?

You may be invited to join  an account pool as a member or you may start your own account pool by inviting other Caribbean Miles account holders to link their account to your own.  You will be required to visit www.caribbean-airlines.com  to access and complete the “Authorization to Link account” form.

    • Is there a fee attached to linking my account to a “master” account?

Currently, there is no charge to link your account to a  “master” account or to have other members link their account to yours.

    • May  I choose to pool just some of my miles?

All miles earned prior to your account being linked to a master account will be retained in your account, however, once your account has been linked to a master account, all miles earned through flight, partner or bonus transactions will be automatically transferred to the “master” account. Soon enough, the “master” account holder can redeem those miles for a ticket for any member of the pool selected or any other person that you may decide to “gift” with a reward ticket.

    • May I open a separate account whilst retaining my link to a master account?

No. All Caribbean Miles members may only have one Caribbean Miles account, however, you may choose to “unlink” your account at any time.  Miles earned whilst your account was linked to the “master” account that have been previously credited to the “master” account may not be reclaimed.

    • May I opt to join more than one “account pool”?

No.  A member account may only be linked to one other account which will be then considered the “master” account to which all miles earned by the member post activation of the link will be automatically transferred.

    • What are the benefits of joining a pool?

Joining an account pool allows members to earn qualifying miles for reward redemptions faster and more easily. Miles are less likely to expire prior to attaining the required number of miles to complete a redemption. Within a group of persons, this can substantially reduce the cost of a planned trip and/or allow members to decide which person they would like to “gift” a reward ticket.

    • Is there a limit to the number of persons who may join an account pool?

No. There is no limit to the number of persons who may join an account pool.

    • Is there a limit to the number of miles that may be accrued in an account pool?

No. There is no limit to the  number of persons who may join an account pool

    • Are there any restrictions to who can join an account pool?

All active members of the Caribbean Miles frequent flyer account programme can opt to be linked to an account pool. Members may be family, friends or even belong to the same social group.

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