Customer Care
Travel Documents
Each customer is solely responsible for meeting the travel entry/exit requirements (passports, visas, sufficient funds, resident cards etc) specific to their itinerary. This includes complying with the laws of the country you’re departing from, flying through (transit country) and your destination country.
Please find Passport, Visa and Health information on IATA* Travel Centre website www.iatatravelcentre.com. Should you require additional information or in cases of lost/stolen documents we recommend that the appropriate Consulates or Embassies be contacted; for an international listing visit either www.embassyworld.com or www.embassiesabroad.com.
Photo Identification
Please remember that you are required to present one form of photo ID for travel between Trinidad and Tobago.
Travel to U.S.
Effective January 12, 2009, all travellers under the Visa Waiver Programme will be required to obtain an electronic travel authorization prior to boarding a carrier to travel by air or sea to the U.S. Log onto the ESTA Web site at https://esta.cbp.dhs.gov and complete an on-line application in English.
Travel to Canada
Effective September 1, 2009, Guyanese nationals are required to obtain a machine-readable passport before applying for a visa. Nationals from other countries are strongly encouraged to obtain a machine-readable passport prior to applying for a visa. In order to obtain more information about visa requirements and how to apply, please consult the official websites www.trinidadandtobago.gc.ca and www.cic.gc.ca.
Important
Customer’s failure to comply with their specific travel requirements will result in denied boarding and Caribbean Airlines will be unable to assume responsibility for any loss of expenses.
* International Air Transport Association (IATA) is the official body that governs Airlines worldwide
