Customer Care
Compassionate Fares
Caribbean Airlines offers fare discounts to those who need to travel due to the death of a family member.
Policy
- Bookings may only be made directly through the Call Centre or through a Caribbean Airlines ticket office. Bookings may not be made through a travel agency.
- Eligible family members are: Spouse, Common-Law-Spouse, Parents, Siblings, Children, Grandparents and Grandchildren. Passengers with different name to deceased and/or common-law-spouse must show proof of relationship. Only birth certificate / marriage certificate / adoption certificate / declaration of common-law relationship / affidavit are acceptable. (same sex spouse privileges are only applicable in Canada at this time)
Copy of a death certificate is not required. - Information on the funeral home is required
- Discount is not applicable to First / Business Class fares.
- Discount is applicable to Caribbean Airlines' operated routes only (not applicable to code share routes).
- Discount is 20% off applicable Y class fare only. Senior Citizen's and Children's discounts may apply subject to verification.
- Bookings may be combined with lower classes in either direction of travel; however the 20% compassionate fare discount will only apply to those sectors booked in Y class.
- Date changes/cancellation penalties apply according to the fare rule.
- Caribbean Miles/British Airways Executive Club Miles may be accumulated using this fare.
- Retroactive refunds will not be considered.


