Customer Care
CAncellations, Delays
We are sure you recognize that in the process of operating scheduled services over many different route segments each day, occasional mechanical, weather and other interruptions to routine performance plans do occur. CARIBBEAN AIRLINES will provide passengers with timely and frequent updates regarding known delays and cancellations. (Please remember to provide us with your contact information at the time of your booking. We must be able to contact you should there be any changes to your departure or return flights)
When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. In the case of last minute delays or cancellations caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability. For passengers traveling out of the European Union, EC Regulation 261/2005 on cancellations, delays and denied boarding may apply to you.
Please note: Caribbean Airlines is unable to assume responsibility for delays/cancellation caused by, weather, Acts of God, power outages, traffic congestion, airport construction, industrial action or other circumstances outside of our control. In these cases we are unable to take care of your hotel or other out of pocket expenses.
