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December 28, 2010
WINTER STORM UPDATE
Piarco, 28 December 2010 – Caribbean Airlines continues to operate most of its planned schedule including flights to New York. Due to winter storms across the eastern seaboard of the United States, flights to and from New York continue to experience delays and cancellations as JFK International Airport Authorities are restricting operations into and out of that airport until they are able to operate at full capacity.
Caribbean Airlines is trying to ensure that customers who have been inconvenienced over the last two days are rebooked onto subsequent flights. In this regard, and to assist in the recovery process, Caribbean Airlines will consolidate its operations on a wet lease wide body aircraft. The Caribbean Airlines Call Centre will be informing customers from the following disrupted flights: BW 522 of 27 December 2010; BW424 of 27 December 2010; and BW522 scheduled for 29 December 2010 and the returning customers out of New York, that they will be re-booked on the wet lease flight.
For our valued customers affected by the winter storms in the United States, there will be no fees for changing their date of travel or re-booking tickets for the affected period.
The storm, which dumped 20 inches of snow in Central Park Sunday, was New York City's sixth-worst since record-keeping began in 1869. Although the winter storm produced blinding snow and wreaked havoc from the Carolinas to Maine, Caribbean Airlines remains committed to ensuring that our customers are transported to their destinations, despite the operational challenges being faced due to weather.
We urge customers to continue to refer to our website www.caribbean-airlines.com and log onto the FLIGHT STATUS section for the most recent information on their flights. Customers can also dial the corresponding number for their region for information on Arrivals and Departures, and press option "1" to access the service:
USA & Canada: +1 800 920 4225
Caribbean & Guyana: +1 800 744 2225
St Maarten: +1 800 920 4225 or +599 546 7660
Trinidad and Tobago & Suriname: +1 868 625 7200
Caracas: + 58 0800 100 2163
UK: + 44 845 362 4225This service is available 24/7.
November 26, 2010
CAL VP appointed acting CEO
PIARCO, Trinidad and Tobago, 26 November 2010 – Caribbean Airlines has today announced that its Chief Executive Officer, Captain Ian Brunton, has demitted office. Current Vice President Commercial and Customer Experience of Caribbean Airlines and Air Jamaica, Mr. Robert Corbie who has been acting as CEO of the Trinidadian owned airline for the last week, has been appointed acting CEO by its new Board of Directors.
Newly appointed Caribbean Airlines Chairman Mr. George Nicholas III, together with the Board of Directors, gave their full support to the new acting CEO, citing that Mr. Corbie has more than twenty-five years experience in the aviation business. “The new board has a fiduciary duty to carry out the vision of being the preferred airline of choice for the Caribbean.”
Mr. Corbie will be overseeing a newly merged workforce of 1,866 employees. In his new role, Mr. Corbie noted that he has been mandated to have the airline function as one company responsible for two brands: Caribbean Airlines and Air Jamaica. “In keeping with the statements made by the Honourable Prime Minister in early July, we intend to nurture two distinct brands, one of Air Jamaica and the other Caribbean Airlines.” Caribbean Airlines will maintain its corporate character whilst Air Jamaica, which already has a renowned reputation with the tourist market, will retain its name and own corporate identity as an exotic destination.
The acting CEO will maintain responsibility for the Commercial and Customer Experience function and will be supported by an executive team both in Jamaica and in Trinidad and Tobago. The Caribbean Airlines Chairman also added, “We are confident that the airline has the knowledge and expertise in house to continue the excellent profitability and remarkable success already achieved. We thank our loyal customers and hope that they will enjoy an improved in-fight experience.”
Customers can log onto www.caribbean-airlines.com or call 868 625-7200 to make bookings and reservations.
Although plans were announced for integration earlier this month, the new board of Directors has announced that as leased Boeing 737-800 aircraft arrive to replace the current Air Jamaica Airbus fleet, they will now retain the Air Jamaica name and branding.
November 09, 2010
Reminder – Ticket offices in Trinidad in Nicholas Towers,Port of Spain; Iere House Piarco and Carlton Centre, San Fernando!
In order to serve you better, Caribbean Airlines would like to remind its valued customers that they may visit any of one of the following Caribbean Airlines Ticket Offices in Trinidad to make bookings, reservations and payments:
Nicholas Towers, Independence Square, Port of Spain
Hours: Mon – Fri 8am – 4pm, Sat 9am – 1pm. Closed Sundays and Public Holidays.Carlton Centre, San Fernando
Hours: Mon – Fri 8am – 4.00, Sat 8am – 12noon. Closed Sundays and Public Holidays.Caribbean Airlines Head Office, Iere House, Golden Grove Road, Piarco
Hours: Mon – Fri 8am – 4.30pm. Closed Sundays and Public Holidays
For a complete list of all our ticket offices please click here.
Customers can log onto www.caribbean-airlines.com or call 868 625-7200 to make bookings and reservations.
November 08, 2010
CARIBBEAN AIRLINES RAMPS UP INTEGRATION PROCESS – OPERATES FIRST FLIGHT FROM KINGSTON TO TORONTO
On 01 November 2010, Caribbean Airlines aircraft 9Y-BGI operated its inaugural flight on the Kingston Toronto route. The CAL aircraft, which was specially branded to service this route, contains the Air Jamaica logo reflecting the airline's acquisition of Air Jamaica earlier this year. The aircraft will be based at the Norman Manley International Airport in Kingston, Jamaica, and is set to operate the route under flight numbers JM 78 and JM 79.
Customers flying JM 78 were given CAL memorabilia and staff wore special pins commemorating the event which proudly displayed the tagline "One Vision, One Caribbean, One Airline." On hand for this important flight headed to Toronto from the Norman Manley International Airport was Chief Executive Officer Captain Ian Brunton. "We are moving quickly on the integration process and this is one of the most significant changes that will be seen by our customers in Jamaica. We need to realise those savings that will be incurred by this acquisition and one sure way of accomplishing this is to ensure that we have a flawless transition."
Meanwhile integration changes were also being experienced at two of the airline's major destinations. In Ft. Lauderdale and Toronto, 01 November 2010 marked the first time that the Caribbean Airlines airport team processed passengers for all Air Jamaica and Caribbean Airlines flights. Air Jamaica passengers will still see the familiar friendly faces of the check-in staff they are accustomed to, however, they are now suited up in Caribbean Airlines branded uniforms.
This consolidation comes in the midst of many new routes being announced by the Trinidadian carrier. From 10 November the airline will begin flying from the Maurice Bishop International Airport in Grenada to the John F. Kennedy International Airport in the United States on Wednesdays and Saturdays. Customers wishing to get to the New York directly from Tobago will be able to do so from 12 December 2010 when the airline operates its first flight from Crown Point International Airport. Customers can book online at www.caribbean-airlines.com , call the airline toll free at + 800 744 2225 or contact their travel agent to make their bookings.
A customer checks in for the CAL inaugural flight from Kingston to Toronto
CAL customers get special memorabilia commemorating the event
CAL CEO Captain Ian Brunton and Manager Sales William Rogers greet customers as they prepare to board JM 78
The first flight in CAL livery takes off from Normal Manley International Airport in Jamaica headed to Toronto
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November 05, 2010
CARIBBEAN AIRLINES INCREASES SERVICE TO TOBAGO FOR DIVALI WEEKEND
Caribbean Airlines wishes to advise the airline will be adding a number of additional flights from Trinidad to Tobago to facilitate the extra demand for the upcoming Divali holiday weekend. Starting on Thursday 4 November 2010, the airline will operate two extra jet services on its Boeing 737-800 aircraft. On Sunday 7 November 2010, Caribbean Airlines will operate one extra jet service and four Dash 8 services in addition to its regular schedule of more than 20 domestic daily flights.
Customers are encouraged to visit caribbean-airlines.com or contact our reservations department at 868 625 7200 for further information.
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November 02, 2010
CARIBBEAN AIRLINES WINS BEST CARIBBEAN AIRLINE AT WORLD TRAVEL AWARDS:
Caribbean Airlines Vice President Commercial and Customer Experience Robert Corbie, and Howard Hall, Air Jamaica General Manager, were on hand when Caribbean Airlines won Best Caribbean Airline 2010 at the World Travel Awards, on 22 October, at Sandals Whitehouse in Montego Bay.
Over the past few months, surveys were sent to over 185,000 registered voters who initially nominated CAL for the award. All of the winners from Caribbean Islands and North and South America were invited to collect their most prestigious accolades at the gala event which was televised around the world. Caribbean Airlines raced away with the victory beating five other airlines in its category, including Delta Airlines and Air Canada.
BBC World aired the awards ceremony internationally in 192 countries. For more information on Caribbean Airlines visit www.caribbean-airlines.com. For photos and information on the World Travel Awards, log onto www.worldtravelawards.com.
In photo, group shot of winners from the Americas at the World Travel Awards -
October 18, 2010
Terminal change for Air Jamaica at Lester B. Pearson Airport from 01 November 2010:
From 01 November 2010 all Air Jamaica flights will operate out of Terminal 3 at Lester B. Pearson International Airport in Toronto, Canada.
Customers are advised that they should proceed to Terminal 3 for check-in on both Air Jamaica and Caribbean Airlines flights.
Caribbean Airlines apologises for the inconvenience but the move has become necessary as we integrate our Air Jamaica and Caribbean Airlines operations in our destinations across North America.
For more information contact www.caribbean-airlines.com or www.airjamaica.com
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October 21, 2010
CARIBBEAN AIRLINES TO FLY FROM TRINIDAD TO GRENADA AND NEW YORK
FROM 10 NOVEMBER 2010:
On 10 November 2010, Caribbean Airlines will begin twice weekly (Wednesdays and Saturdays) return services from Port of Spain to Grenada and New York. The Trinidadian carrier takes over the Grenada-New York route which commenced under the Air Jamaica banner earlier this year.
"Building on CAL's commitment to increasing connectivity in the region, customers will be able to travel from Piarco International Airport in Trinidad to the Maurice Bishop International Airport in Grenada, and then get to JFK International Airport in the United States. This new route continues the much anticipated expansion of CAL into the Caribbean region, "noted Caribbean Airlines CEO Captain Ian Brunton. Captain Brunton went on to explain the decision to have Caribbean Airlines operate the route with CAL aircraft. "We gain operational flexibility when we switch this route to operate from Trinidad. In fact, we are realising the synergies that we spoke about earlier this year when we took over the Air Jamaica operations in May. The provision of critical connectivity from various Caribbean islands to major North American destinations is one objective that Caribbean Airlines continues to fulfil."
The last Air Jamaica flight from Grenada to JFK will take place on 3 November 2010 and the first CAL flight will depart Port of Spain heading to Grenada on 10 November 2010. Customers can book online at www.caribbean-airlines.com , call the airline toll free at + 800 744 2225 or contact their travel agent to make their bookings. - October 25, 2010
Dear Valued Customer,
Caribbean Airlines is working with the service provider to include Grenada as a destination choice on our online booking system. In the meantime, if you are trying to make bookings for Grenada please call our Reservations Department at +868 625 7200 (Trinidad and Tobago), + 800 744 2225 (Caribbean Region) or + 800 920 4225 (North America).
We apologise for the inconvenience and thank you for your understanding.
The Caribbean Airlines Team: -
September 28, 2010
Caribbean Airlines Extends Congratulations:
Caribbean Airlines extends congratulations to Ms. Vena Butler of the Trinidad & Tobago Police Service on securing a scholarship from the Trinidad & Tobago Women Police Association.
Sgt. Butler will be travelling courtesy CAL to Miami where she will attend the International Association of Women Police Training Conference. On Wednesday 15 September, Kurt Gould, Sr. Manager Security handed over a ticket to Miami to Sgt. Butler at CAL Staff Travel at Iere House in Piarco.
We also extend thanks to the Caribbean Airlines Staff Travel team for welcoming Sgt. Butler and processing her travel.
Executive Manager Security Kurt Gould hands over tickets
Sgt. Butler receives tickets from Staff TravelSeptember 14, 2010
Caribbean Essence Video:
Miss Jamaica 2010 and the first runner up in the Miss Universe pageant Ms. Yendi Phillips will be hosting the next cycle of the Caribbean Airlines in-flight video programme Caribbean Essence together with the current Miss Trinidad and Tobago Latoya Woods. The video shoot took place on Monday 13 September 2010 along various notable locations in Trinidad and Tobago delighting those that were going about their business in Trinidad's capital city of Port of Spain. The September-October 2010 cycle of Caribbean Essence will focus on two Caribbean Airlines destinations, Jamaica and Toronto. The in-flight video is normally shown on Caribbean Airlines flights to North America and on selected routes within the Caribbean.
For more information on Caribbean Airlines' destinations log onto www.caribbean-airlines.com or call us at +868 625 7200 to book your ticket today.
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September 02, 2010
MARKETING UPDATE:
New Caribbean Airlines Billboards - "Feel the Warmth of the islands"
Caribbean Airlines’ marketing and advertising takes on a new look with the unveiling of one of several billboards and corporate signs in the Piarco area. The new campaign evokes the tone and premise of the CAL brand and its tagline… “the warmth of the islands”. The golden tones of the background, along with the blue, purple and pink coloured bands create warmth and momentum, all coming together with the friendly welcoming smile of a recognizable CAL team member, synonymous with the service our passengers expect.
The messages in this campaign will focus on our destinations and the promotion of our website to push online sales and services. This branding will be used system wide as CAL prepares to roll out its campaign into North and South America and its regional markets. The intention is to make Caribbean Airlines the preferred carrier for vacation and business travel to and from the region. Starting in Trinidad, more billboards will be unveiled across Trinidad and Tobago including, the Foreshore in Port-of-Spain, Chaguanas and San Fernando.
Newly branded billboard located at CAL Head Office, Piarco, Trinidad.
Visual concepts and messages are all customized to meet the needs and expectations of our customers. Several billboard concepts have been created for our North and South American and regional markets. A newly designed branded easel and bunting print, will be used to highlight the airline’s tactical messages at promotional events. Look out for more updates and photos as billboards of the new look CAL campaign are rolled out system wide. Also feel free to give feedback and share your ideas via email to alicia.cabrera@caribbean-airlines.com
Upcoming billboards, bunting and easel print for the new CAL “feel the warmth of the islands” campaign.
July 29, 2010
CARIBBEAN AIRLINES’ EMPLOYEES MEET TRINIDAD & TOBAGO’S DELEGATE TO MISS UNIVERSE 2010
Caribbean Airlines has joined a host of corporate sponsors in the quest to taking Latoya Woods, Trinidad & Tobago’s Miss Universe 2010 delegate to the international competition in Las Vegas. Ms. Woods visited the Caribbean Airlines head office at Piarco on 28 July to collect her ticket to Miami courtesy the national carrier.
In addition to meeting CAL personnel and signing autographs for staff from several departments, the TT Miss Universe 2010 delegate also met the team responsible for the outstanding On Time Performance (OTP) at CAL, as her visit coincided with CAL’s weekly Management Operations Meeting chaired by Chief Executive Officer of the airline Captain Ian Brunton. The airline recorded a 93% OTP for the first six months of 2010, surpassing the international benchmark of 85%, and is poised to continue this excellent performance in the second half of the year.
However, sponsoring her travel to Miami is not the only CAL involvement. At TRIBE’s band launch last Saturday, La Toya displayed her national costume which she will wear on competition night. The costume is the creation of TRIBE designer and CAL pilot Monique Nobrega, and Douglas John of TRIBE.
Latoya heads out on Saturday 7 August on Caribbean Airlines for Miami with the competition taking place on 23 August in Las Vegas. For the summer period of July and August, Caribbean Airlines has increased its frequency to North America. Twice a week, the airline operates up to five flights a day to New York, and on selected days, up to three flights daily to both Toronto and South Florida. Customers can visit caribbean-airlines.com or contact the airline’s Reservations Department for further information on summer schedules at +1 868 625 7200.
LAURA ASBJORNSEN – Head of Corporate Communications hands over the Caribbean Airlines travel tickets to Miami to LA TOYA WOODS – MISS TT UNIVERSE. Also in the photo from left to right are UMSHA KING – Maintenance and Engineering Department, ANEESA MOHAMMED – Customer Relations Officer, DAVIND MADOO – Finance Department, SHARON MARQUEZ-DASS – Manager Customer Relations Department and PATRICE ELIE of the Purchasing Department.
Trinidad and Tobago’s delegate to Miss Universe 2010 LATOYA WOODS at the CAL ticket office in Piarco where she met with staff, signed autographs, and collected her travel tickets to Miami courtesy Caribbean Airlines. From Miami she heads to Las Vegas for the Miss Universe competition.
UMSHA KING of the Maintenance and Engineering department at Caribbean Airlines shows off her autograph from Miss Trinidad and Tobago and Miss Universe delegate LATOYA WOODS at the CAL Piarco ticket office.
CAL Chief Executive Officer CAPTAIN IAN BRUNTON congratulates Miss Trinidad and Tobago delegate LATOYA WOODS during her visit to the CAL Head Office in Piarco. -
July 27, 2010
CARIBBEAN AIRLINES DRASTICALLY INCREASES SERVICE TO TOBAGO FOR GREAT FETE WEEKEND
Great Fete weekend will be off to a "great" start for vacationers planning to travel between Trinidad and Tobago, as Caribbean Airlines will be drastically increasing the number of domestic flights for the popular fete that takes place this coming weekend in Tobago. As it will be adding fifty-six (56) extra flights for the holiday weekend, the national airline is doing its part to ensure that those wishing to travel to and from the sister isle have a better opportunity to arrange their travel to Tobago, avoiding the extra rush in domestic travel that is associated with Great Fete weekend.
In addition to the twenty (20) domestic return flights already operating daily, the extra fifty-six (56) flights will be operated by Dash 8 aircraft and will be operated as follows:
Date Number of Additional Flights Wed 28 July 8 Thu 29 July 8 Fri 30 July 8 Sat 31 July 8 Sun 01 Aug 16 Mon 02Aug 8
These additional flights mean that the number of seats is set to increase by 2,800 for the Great Fete weekend alone. For the summer period, Caribbean Airlines will provide a total of 15,616 seats. This is an increase of 1,416 seats weekly for the two month peak summer period. "We are aware that this is one of the most important weekends in the Tobago events' calendar. Caribbean Airlines wants to ensure that the travelling public understands the extent to which we have increased our domestic services," explained Laura Asbjornsen, Head of Corporate Communications at Caribbean Airlines. "It is also important for customers to book and confirm their domestic travel so that they can be assured that their flight to Tobago is easy and hassle free".
For the summer period Caribbean Airlines has also increased its frequency to North America. Twice a week, Caribbean Airlines operates up to five flights a day to New York and on selected days, up to three flights daily to both Toronto and South Florida. Customers are encouraged to visit caribbean-airlines.com or to contact the Airline's Reservations Department for further information at +1 868 625 7200. -
July 21, 2010
CARIBBEAN AIRLINES, LIAT & CDB COLLABORATE ON JEAN S. HOLDER BOOK LAUNCH
On 14 July, Caribbean Airlines along with LIAT and the Caribbean Development Bank of Barbados hosted the launch of the book "Don't Burn Our Bridges—The Case for Owning Airlines" written by Jean S. Holder. "Don't Burn Our Bridges" is the first of a trilogy dealing with air transportation, tourism and the socio-political issues documenting the history of Caribbean airlines and attempts to demystify the complexities of such concepts as deregulation, yield management and a la carte pricing.
Held at the Caribbean Development Bank (CBD) in Barbados, proved to be an auspicious occasion, drawing a crowd of dignitaries including Former Prime Minister of Barbados, the Right Honourable Owen Arthur, Former Minister of Tourism, Noel Lynch, U.S. Chargé d'Affaires to Barbados, Brent Hardt, British High Commissioner, Paul Brummell and Caribbean Airlines Chief Executive Officer Captain Ian Brunton.
In his address to the audience Capt. Ian Brunton noted that "Don't Burn our Bridges: The Case for Owning Airlines" was a scholarly work on modern Caribbean aviation, to be used by student and practitioner alike since it carried a wealth of data and also contains deep analysis of the fundamental strategies that drive the airline business. Capt. Brunton also stated that the book provides a unique opportunity to truly understand the intricacies of regional aviation in the global context; from a perspective of absolute clarity and astuteness.
The Caribbean Airlines family congratulates Mr. Holder on his remarkable achievement and wish him the very best. -
June 17, 2010
Caribbean Airlines G20 Toronto Summit Travel Information
Caribbean Airlines has been monitoring the preparations for the G20 Summit in Canada and has been informed by the relevant authorities that there will be “significant travel disruptions” during the Summit which is scheduled to take place from 26 June until 27 June in Toronto. Customers travelling from Toronto to any Caribbean Airlines destination are recommended to depart for Lester Pearson International Airport much earlier than usual in the event that any traffic pile-ups occur in order to arrive at the airport 3 hours ahead of their scheduled flight departure time. Caribbean Airlines would like to apologise to its passengers for any inconvenience, but cannot accept liability for delays or cancellations during this period as these are due to circumstances beyond its control.
Members of the public are encouraged to listen to local media for updates as we have also been informed that all traffic management details are subject to change. Visit the Caribbean Airlines website at www.caribbean-airlines.com or call 669-3000 / 625 7200 for
External Links (Caribbean Airlines is not responsible for the content on external websites. These are for guidance purposes only)
Government of Canada Information Website about the summit
Security Management for the G20 Summit
Download the Security Map for Toronto indicating the Travel Restrictions here -
June 18, 2010
LIAT Strike - Extra Caribbean Airlines Flights
Due to strike action currently being experienced at regional carrier LIAT, Caribbean Airlines will be scheduling extra flights from Friday 18 June 2010 until 20 June 2010. The proposed destinations for operation of a CAL Dash 8 and a Boeing 737 aircraft will be as follows:
Port of Spain, Grenada, Barbados, St. Vincent, Barbados, St. Vincent ending in Port of Spain.
A full schedule will be publicised as soon as it becomes available.
Customers are encouraged to visit www.liat.com or www.caribbean-airlines.com for further details.
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March 18, 2010
Caribbean Airlines Launched a New Reservation and Booking System
Caribbean Airlines launched a new reservation and booking system on 8 March 2010 in an effort to increase functionality and cost savings which are needed to further improve its service offering to customers,
There is a period of learning for users of the new system and together with the technological transfer of our information and data we are still experiencing some delays. Caribbean Airlines continues to work with all our stakeholders to ensure that these issues are resolved within the shortest possible timeframe and we are making a concerted effort to improve the booking process especially at our ticket offices.
Caribbean Airlines apologises to its customers for the inconvenience caused and would like to thank them for their patience during this transition as we look forward to being able to offer an improved service upon completion of this system transfer.
Customers should refer to our website www.caribbean-airlines.com for updates or call +1 868 625 7200 for more details.
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March 03, 2010
Booking and payment transaction interruption
Due to work currently being done to our reservations systems, booking and payment transactions will be interrupted from 7pm Friday 5 March until 11am Saturday 6 March 2010 on our website and from 7pm Friday 5 March until 10:30am Saturday 6 March 2010 at our ticketing offices and call centres. During this time, customers attempting to purchase tickets via these channels will not be able to make bookings or conduct payment transactions.
Alternative arrangements have been put in place to facilitate this maintenance work. On Saturday 6 March only, the following Caribbean Airlines’ Ticket Offices and Reservation and Information Call Centres will be open to accommodate customers:
* Caribbean Airlines Ticket Office - Carlton Centre, San Fernando: 10am to 2pm
* Caribbean Airlines Ticket Office - Nicholas Towers, Port-of-Spain: 10am to 2pm
* Caribbean Airlines General Reservations and Information Call Centre – (Trinidad - +1 868 625 7200; North America - +800 920 4225; Caribbean - +800 744 2225) 10am to 6pm
* Caribbean Miles Reservation and Information Call Centre - (+1 868 625 5540) 10am to 6pm
Caribbean Airlines apologises to its customers for the inconvenience caused and looks forward to having this transition completed by 10 am on Saturday 6 March to be better able to serve its customers. Customers should refer to our website www.caribbean-airlines.com for updates.
1. Why is Caribbean Airlines changing their check-in system?
In the efforts to streamline the airline’s operations this was one of the areas that was targeted for change. Together with the changes to our reservations system, SITA will enable us to offer a more convenient and efficient travel experience whilst saving on operating costs. After careful consideration and a thorough cost benefit analysis, the end result will be an improved customer check-in process.
2. Will it take longer to check-in?
It really is not supposed to take longer to check-in, but please bear with us as our staff gets accustomed to the new software and procedures.
3. What about my Caribbean Miles? Will this new system allow for MILES to be credited to my account?
Absolutely! Your miles will be credited just as it was with the previous system. Our website will continue to let you be able to view your miles and credits will be made as with the previous system.
4. What happened to my reserved seat? This seems to have disappeared!
In the transition to the new reservations system reserved seats may not be reflected in the new system. Do not worry! This is temporary and your seating will be shown once the transition is formally complete.
5. If I pre-selected a seat for a return journey will it still be there after Caribbean Airlines has installed its new system?
Customers can be assured that all of their information with regards to all our products and services like bookings, seat assignments, Caribbean Miles and Club Caribbean information will be retained on our new system.
6. What about connecting flights? Will these be affected in any way?
All information regarding connections will be protected in the new system.
7. I would like to check-in using the website. Will the system allow me to do this?
This function will not be available for use until 25 March 2010. We know that this is an inconvenience for our customers and we really appreciate your patience at this time as we switch our systems. Remember to arrive three hours in advance for your flight to allow for enough time for the check in process at the airport. - March 03, 2010
End of Code Share Agreement
Caribbean Airlines Limited wishes to advise our valued customers that its code-share arrangement with British Airways expires on 27 March 2010.
The airline is currently pursuing other arrangements to offer direct service to/from London, UK.
In the interim, Caribbean Airlines will continue to offer timely connecting services to London via Barbados and any of our international gateways.
Caribbean Airlines thanks you for your support and looks forward to continue serving your travel needs.
Frequent Flyer Announcement
Caribbean Miles customers are advised that due to the expiration of its Frequent Flyer agreement with British Airways, the following now applies:
* Members of both programmes will be able to earn miles on either airline up to the expiration date of 27 March 2010 ONLY.
* As of 27 March 2010, both BA and BW members will have 30 days to book and to be ticketed for reward flights on either carrier. These tickets will be valid for 12 months from the date of issue. Caribbean Miles customers should therefore note that the last date of acceptance for completed travel will be no later than 27 April, 2011.
* Both British Airways and Caribbean Airlines members will be able to apply for retroactive credit of miles earned up to 6 months after the partnership expiration date of 27 March 2010. Therefore the last date for the submission of these requests will be no later than 27 September, 2010.
* Caribbean Miles customers would no longer be able to earn miles for travel on flights operated by BA after 27 March 2010 or to redeem miles for travel on flights operated by BA after 27 April 2010.
* Executive Club customers would no longer be able to earn miles for travel on flights operated by BW after 27 March 2010 or to redeem miles for travel on flights operated by BW after 27 April 2010.
Customers are encouraged to visit our website www.caribbean-airlines.com for further information and updates. - January 27, 2010
Caribbean Airlines Sponsor Febeau Government Primary School
On Wednesday 27 January, Caribbean Airlines had the wonderful opportunity to meet 14 bright musical minds from the Standard Five class of Febeau Government Primary School at its head office at Iere House inn Piarco. The airline sponsored the purchase of a new tenor pan for the school’s steel orchestra, Febeau Pan Giants which placed 4th in Junior Panorama last year. We wish them much luck in their 2010 bid for the Junior Panorama Championship and hope our contribution will serve them well.
In photo at left:
Standard Five class of Febeau Government Primary along with their music teacher Bryan Wilson and Principal Derrick Hernandez pose at CAL Staff Travel. - January 21, 2010
Caribbean Airlines Employees Give to Haiti
The employees of Caribbean Airlines joined the growing charitable efforts in Trinidad and Tobago to raise money for the victims of the earthquake in Haiti which tragically struck the country on 12 January 2010. CAL employees heeded the call and gathered in solidarity for their Caribbean neighbors by donating 13,750 dollars to the International Federation of Red Cross and Red Crescent Societies Caribbean Regional Representation Office in just under a week. Capacity Building officer of the organisation Marylee Ellis explained that the response from the CAL employees proved that every contribution, no matter how small, was important. On the 13 January 2010, Caribbean Airlines Corporate Communications department issued an internal call to employees to donate whatever cash they could to the cause. Laura Asbjornsen Head of Corporate Communications explained that the airline was in close contact with the IFRC at the end of 2009 to discuss various employee charity programmes with the organisation. “Unfortunately it took a tragedy in our backyard to grow the Caribbean Airlines’ relationship with an organisation like the International Federation of Red Cross and Red Crescent Societies. We want to work consistently with the Caribbean Regional Representation office and this is just one of the ways that we can contribute”.
Caribbean Airlines employees also took the time to pray for those still suffering in the aftermath of the earthquake in Haiti. Yesterday, the company held an inter-faith service at its head office on Golden Grove Road in Piarco. Representatives from the Christian, Muslim and Hindu faiths were present, as staff offered their prayers for those affected by the natural disaster.
The airline advises that those wishing to donate can do so online via the web http://donate.ifrc.org. The website also contains real time updates and stories from volunteers on the ground in Haiti. Visit www.ifrc.org for more details.
- ST. JOHN’S, Antigua, January 20, 2010
Caribbean Airlines and LIAT (1974) LTD agree to talks on closer cooperation!
On Saturday 16th January 2010 the Hon. Baldwin Spencer, the Hon. David Thompson and Dr. the Hon. Ralph Gonsalves, Prime Ministers of Antigua and Barbuda, Barbados and St. Vincent and the Grenadines, respectively, countries which are the major shareholders of LIAT (1974) Ltd, met at the Barbados Hilton Hotel with the LIAT Chairman, Jean Holder, other directors of the Board, the Acting Chief Executive Officer(CEO), Brian Challenger and members of the Executive management staff, at their regular quarterly meetings held to review the airline’s performance.
The opportunity was taken to hold discussions with Mr. Arthur Lok Jack, chairman of Caribbean Airlines, (CAL), the national carrier of Trinidad and Tobago, who attended at the invitation of the Prime Ministers to discuss the need for closer cooperation between CAL and LIAT. Mr. Lok Jack’s four man delegation included Captain Ian Brunton, Chief Executive Officer (CEO) of CAL.
The discussions centred around the critical role of air transportation services in the socio-economic development of the region, in particular the Commonwealth Caribbean, and the need to improve communications both between Caribbean states and with the wider world with which they do business.
The discussions which were chaired by Dr. the Hon. Ralph Gonsalves, Prime Minister with lead responsibility in CARICOM for air transportation, were frank, cordial and productive and ended with agreement between the parties to put measures in place immediately for further direct discussions between the management of CAL and LIAT.
The focus of the planned meetings will be to explore the nature and extent of LIAT and CAL cooperation in the best interests of the Caribbean region.
