book now
GO 
aboutus
You can count on us!
-
July 21, 2010
CARIBBEAN AIRLINES, LIAT & CDB COLLABORATE ON JEAN S. HOLDER BOOK LAUNCH
On 14 July, Caribbean Airlines along with LIAT and the Caribbean Development Bank of Barbados hosted the launch of the book "Don't Burn Our Bridges—The Case for Owning Airlines" written by Jean S. Holder. "Don't Burn Our Bridges" is the first of a trilogy dealing with air transportation, tourism and the socio-political issues documenting the history of Caribbean airlines and attempts to demystify the complexities of such concepts as deregulation, yield management and a la carte pricing.
Held at the Caribbean Development Bank (CBD) in Barbados, proved to be an auspicious occasion, drawing a crowd of dignitaries including Former Prime Minister of Barbados, the Right Honourable Owen Arthur, Former Minister of Tourism, Noel Lynch, U.S. Chargé d'Affaires to Barbados, Brent Hardt, British High Commissioner, Paul Brummell and Caribbean Airlines Chief Executive Officer Captain Ian Brunton.
In his address to the audience Capt. Ian Brunton noted that "Don't Burn our Bridges: The Case for Owning Airlines" was a scholarly work on modern Caribbean aviation, to be used by student and practitioner alike since it carried a wealth of data and also contains deep analysis of the fundamental strategies that drive the airline business. Capt. Brunton also stated that the book provides a unique opportunity to truly understand the intricacies of regional aviation in the global context; from a perspective of absolute clarity and astuteness.
The Caribbean Airlines family congratulates Mr. Holder on his remarkable achievement and wish him the very best. -
June 17, 2010
Caribbean Airlines G20 Toronto Summit Travel Information
Caribbean Airlines has been monitoring the preparations for the G20 Summit in Canada and has been informed by the relevant authorities that there will be “significant travel disruptions” during the Summit which is scheduled to take place from 26 June until 27 June in Toronto. Customers travelling from Toronto to any Caribbean Airlines destination are recommended to depart for Lester Pearson International Airport much earlier than usual in the event that any traffic pile-ups occur in order to arrive at the airport 3 hours ahead of their scheduled flight departure time. Caribbean Airlines would like to apologise to its passengers for any inconvenience, but cannot accept liability for delays or cancellations during this period as these are due to circumstances beyond its control.
Members of the public are encouraged to listen to local media for updates as we have also been informed that all traffic management details are subject to change. Visit the Caribbean Airlines website at www.caribbean-airlines.com or call 669-3000 / 625 7200 for
External Links (Caribbean Airlines is not responsible for the content on external websites. These are for guidance purposes only)
Government of Canada Information Website about the summit
Security Management for the G20 Summit
Download the Security Map for Toronto indicating the Travel Restrictions here -
June 18, 2010
LIAT Strike - Extra Caribbean Airlines Flights
Due to strike action currently being experienced at regional carrier LIAT, Caribbean Airlines will be scheduling extra flights from Friday 18 June 2010 until 20 June 2010. The proposed destinations for operation of a CAL Dash 8 and a Boeing 737 aircraft will be as follows:
Port of Spain, Grenada, Barbados, St. Vincent, Barbados, St. Vincent ending in Port of Spain.
A full schedule will be publicised as soon as it becomes available.
Customers are encouraged to visit www.liat.com or www.caribbean-airlines.com for further details.
-
March 18, 2010
Caribbean Airlines Launched a New Reservation and Booking System
Caribbean Airlines launched a new reservation and booking system on 8 March 2010 in an effort to increase functionality and cost savings which are needed to further improve its service offering to customers,
There is a period of learning for users of the new system and together with the technological transfer of our information and data we are still experiencing some delays. Caribbean Airlines continues to work with all our stakeholders to ensure that these issues are resolved within the shortest possible timeframe and we are making a concerted effort to improve the booking process especially at our ticket offices.
Caribbean Airlines apologises to its customers for the inconvenience caused and would like to thank them for their patience during this transition as we look forward to being able to offer an improved service upon completion of this system transfer.
Customers should refer to our website www.caribbean-airlines.com for updates or call +1 868 625 7200 for more details.
-
March 03, 2010
Booking and payment transaction interruption
Due to work currently being done to our reservations systems, booking and payment transactions will be interrupted from 7pm Friday 5 March until 11am Saturday 6 March 2010 on our website and from 7pm Friday 5 March until 10:30am Saturday 6 March 2010 at our ticketing offices and call centres. During this time, customers attempting to purchase tickets via these channels will not be able to make bookings or conduct payment transactions.
Alternative arrangements have been put in place to facilitate this maintenance work. On Saturday 6 March only, the following Caribbean Airlines’ Ticket Offices and Reservation and Information Call Centres will be open to accommodate customers:
* Caribbean Airlines Ticket Office - Carlton Centre, San Fernando: 10am to 2pm
* Caribbean Airlines Ticket Office - Nicholas Towers, Port-of-Spain: 10am to 2pm
* Caribbean Airlines General Reservations and Information Call Centre – (Trinidad - +1 868 625 7200; North America - +800 920 4225; Caribbean - +800 744 2225) 10am to 6pm
* Caribbean Miles Reservation and Information Call Centre - (+1 868 625 5540) 10am to 6pm
Caribbean Airlines apologises to its customers for the inconvenience caused and looks forward to having this transition completed by 10 am on Saturday 6 March to be better able to serve its customers. Customers should refer to our website www.caribbean-airlines.com for updates.
1. Why is Caribbean Airlines changing their check-in system?
In the efforts to streamline the airline’s operations this was one of the areas that was targeted for change. Together with the changes to our reservations system, SITA will enable us to offer a more convenient and efficient travel experience whilst saving on operating costs. After careful consideration and a thorough cost benefit analysis, the end result will be an improved customer check-in process.
2. Will it take longer to check-in?
It really is not supposed to take longer to check-in, but please bear with us as our staff gets accustomed to the new software and procedures.
3. What about my Caribbean Miles? Will this new system allow for MILES to be credited to my account?
Absolutely! Your miles will be credited just as it was with the previous system. Our website will continue to let you be able to view your miles and credits will be made as with the previous system.
4. What happened to my reserved seat? This seems to have disappeared!
In the transition to the new reservations system reserved seats may not be reflected in the new system. Do not worry! This is temporary and your seating will be shown once the transition is formally complete.
5. If I pre-selected a seat for a return journey will it still be there after Caribbean Airlines has installed its new system?
Customers can be assured that all of their information with regards to all our products and services like bookings, seat assignments, Caribbean Miles and Club Caribbean information will be retained on our new system.
6. What about connecting flights? Will these be affected in any way?
All information regarding connections will be protected in the new system.
7. I would like to check-in using the website. Will the system allow me to do this?
This function will not be available for use until 25 March 2010. We know that this is an inconvenience for our customers and we really appreciate your patience at this time as we switch our systems. Remember to arrive three hours in advance for your flight to allow for enough time for the check in process at the airport. - March 03, 2010
End of Code Share Agreement
Caribbean Airlines Limited wishes to advise our valued customers that its code-share arrangement with British Airways expires on 27 March 2010.
The airline is currently pursuing other arrangements to offer direct service to/from London, UK.
In the interim, Caribbean Airlines will continue to offer timely connecting services to London via Barbados and any of our international gateways.
Caribbean Airlines thanks you for your support and looks forward to continue serving your travel needs.
Frequent Flyer Announcement
Caribbean Miles customers are advised that due to the expiration of its Frequent Flyer agreement with British Airways, the following now applies:
* Members of both programmes will be able to earn miles on either airline up to the expiration date of 27 March 2010 ONLY.
* As of 27 March 2010, both BA and BW members will have 30 days to book and to be ticketed for reward flights on either carrier. These tickets will be valid for 12 months from the date of issue. Caribbean Miles customers should therefore note that the last date of acceptance for completed travel will be no later than 27 April, 2011.
* Both British Airways and Caribbean Airlines members will be able to apply for retroactive credit of miles earned up to 6 months after the partnership expiration date of 27 March 2010. Therefore the last date for the submission of these requests will be no later than 27 September, 2010.
* Caribbean Miles customers would no longer be able to earn miles for travel on flights operated by BA after 27 March 2010 or to redeem miles for travel on flights operated by BA after 27 April 2010.
* Executive Club customers would no longer be able to earn miles for travel on flights operated by BW after 27 March 2010 or to redeem miles for travel on flights operated by BW after 27 April 2010.
Customers are encouraged to visit our website www.caribbean-airlines.com for further information and updates. - January 27, 2010
Caribbean Airlines Sponsor Febeau Government Primary School
On Wednesday 27 January, Caribbean Airlines had the wonderful opportunity to meet 14 bright musical minds from the Standard Five class of Febeau Government Primary School at its head office at Iere House inn Piarco. The airline sponsored the purchase of a new tenor pan for the school’s steel orchestra, Febeau Pan Giants which placed 4th in Junior Panorama last year. We wish them much luck in their 2010 bid for the Junior Panorama Championship and hope our contribution will serve them well.
In photo at left:
Standard Five class of Febeau Government Primary along with their music teacher Bryan Wilson and Principal Derrick Hernandez pose at CAL Staff Travel. - January 21, 2010
Caribbean Airlines Employees Give to Haiti
The employees of Caribbean Airlines joined the growing charitable efforts in Trinidad and Tobago to raise money for the victims of the earthquake in Haiti which tragically struck the country on 12 January 2010. CAL employees heeded the call and gathered in solidarity for their Caribbean neighbors by donating 13,750 dollars to the International Federation of Red Cross and Red Crescent Societies Caribbean Regional Representation Office in just under a week. Capacity Building officer of the organisation Marylee Ellis explained that the response from the CAL employees proved that every contribution, no matter how small, was important. On the 13 January 2010, Caribbean Airlines Corporate Communications department issued an internal call to employees to donate whatever cash they could to the cause. Laura Asbjornsen Head of Corporate Communications explained that the airline was in close contact with the IFRC at the end of 2009 to discuss various employee charity programmes with the organisation. “Unfortunately it took a tragedy in our backyard to grow the Caribbean Airlines’ relationship with an organisation like the International Federation of Red Cross and Red Crescent Societies. We want to work consistently with the Caribbean Regional Representation office and this is just one of the ways that we can contribute”.
Caribbean Airlines employees also took the time to pray for those still suffering in the aftermath of the earthquake in Haiti. Yesterday, the company held an inter-faith service at its head office on Golden Grove Road in Piarco. Representatives from the Christian, Muslim and Hindu faiths were present, as staff offered their prayers for those affected by the natural disaster.
The airline advises that those wishing to donate can do so online via the web http://donate.ifrc.org. The website also contains real time updates and stories from volunteers on the ground in Haiti. Visit www.ifrc.org for more details.
- ST. JOHN’S, Antigua, January 20, 2010
Caribbean Airlines and LIAT (1974) LTD agree to talks on closer cooperation!
On Saturday 16th January 2010 the Hon. Baldwin Spencer, the Hon. David Thompson and Dr. the Hon. Ralph Gonsalves, Prime Ministers of Antigua and Barbuda, Barbados and St. Vincent and the Grenadines, respectively, countries which are the major shareholders of LIAT (1974) Ltd, met at the Barbados Hilton Hotel with the LIAT Chairman, Jean Holder, other directors of the Board, the Acting Chief Executive Officer(CEO), Brian Challenger and members of the Executive management staff, at their regular quarterly meetings held to review the airline’s performance.
The opportunity was taken to hold discussions with Mr. Arthur Lok Jack, chairman of Caribbean Airlines, (CAL), the national carrier of Trinidad and Tobago, who attended at the invitation of the Prime Ministers to discuss the need for closer cooperation between CAL and LIAT. Mr. Lok Jack’s four man delegation included Captain Ian Brunton, Chief Executive Officer (CEO) of CAL.
The discussions centred around the critical role of air transportation services in the socio-economic development of the region, in particular the Commonwealth Caribbean, and the need to improve communications both between Caribbean states and with the wider world with which they do business.
The discussions which were chaired by Dr. the Hon. Ralph Gonsalves, Prime Minister with lead responsibility in CARICOM for air transportation, were frank, cordial and productive and ended with agreement between the parties to put measures in place immediately for further direct discussions between the management of CAL and LIAT.
The focus of the planned meetings will be to explore the nature and extent of LIAT and CAL cooperation in the best interests of the Caribbean region.
